Purchased a Blu-ray player...that was defective out of the box.Husband Called electrozone ...requesting an exchange...was told NO. That I had to call Samsung. Than a few days later I called electrozone
When I continued to go over the same thing with the guy on the phone at electrozone...That I purchased the unit from electrozone and wanted an exchange...like their return/exchange policy stated...I was laughed at and told ...:You and your husband are making such a big deal about this...you only spent $196.
When I asked why he was blatently refusing to uphold their own 30 return policy I was told " I don't know...I don't know what to tell you.
Yes I got very upset and called the guy an F''in A'hole and that he would see me in court.
Weird thing..about an hour later I got a phone call from a guy stating he was a VP of Electrozone...told me, he found out about what happened and that he wanted to help rectify the situation.
He was willing to send me a "Recertified unit" because they didn't have anymore of that model brand new. That there was a "national shortage"
Unfortunately I'm cuttin my losses and sending the unit back to samsung NOT Electrozone...because I am scared I will end up out of a unit and my $196.