I purchased an online package deal worth $2911.99. The package consist of TV, Official NFL football, NFL dvd disc and a Samsung Bluray player. I receieved the TV, Football and dvd disc but not the Bluray player. I complained to Bestbuy about this and they ask me to keep on ordering or retrying using my credit card and they say they will re-imburse my money. I tried it couple more times to order it but the second time still got lost in Canada Post (Richmond B.C. facility) I finally got my item on the third time but BEST BUY WON'T REIMBURSE my money. They reimbursed my money on the second re-order but not the third time. Also, most of their CUSTOMER SUPPORT are VERY RUDE. They will talk to you like you owe them your life. THIS STORE IS A RIP OFF!!!