After six weeks my Galaxy Tablet stopped running apps, would not uninstall apps and would not reset to factory settings. After much time on the phone with Sprint tech support, the issue was unresolved and was transferred to Samsung service (in India). As Samsung considers the Tablet a computer rather that a phone, it could not be replaced and must be sent to the service center for repair. The entire process took only six days. However, it was returned in the exact same condition as it was when sent to Texas. After another lengthy phone call to Samsung, I was forced to request another RMA and shipped it back the same day as it was received. I was also promised by customer service in the US (after being transferred from India) that although shipping could not be expedited, the repair could be. The Samsung website provides service tracking by RMA # which is helpful. For this repair, I was not able to track the progress or even confirm the service center's receipt. One week later, I found that Samsung was in the process of changing their service software and a new RMA # had been assigned to my repair. In short, from April 5th through April 22nd, Samsung was unable to tell me what was happening with my repair nor could they tell me where the Tablet was. This is supposed to be a 5-7 day process that had stretched into a two and one-half weeks with no one able to tell me if the Tablet was even at the service facility. Finally, on April 23rd I received an e-mail stating that a UPS shipping label had been produced. After checking every day on the progress of delivery, the Tablet was finally shipped out on the 26th. The normal delivery time from the service center in Texas to my business in Oklahoma is one day. Why it took so long is beyond me other than placing responsibility on the service center for creating a label but not actually repairing it and shipping it out on the 26th. In total I have been without my Tablet for one month and am anxiously awaiting its return in hopes that it has indeed been repaired.