Dear Sir/Madam,

I have purchased a SAMSUNG refrigerator model no-RA23WVPS1/XTL on 16th JAN09 from M/s Baid Electrolight Pvt Ltd ( Samsung Plaza ), New Alipore, Kolkata-53, vide invoice no - 985, dt: 16/01/09.

Since purchase of this fridge we are facing regular problem post defrost and lodged complaint ( no- 8407316774, dt :06/02/09 ), again & again on 22/6, 30/6, 09/7/, 17/7, 22/7 & latest by 27/08 . Even by repeated visit of the service mechanic the fault could not be rectified.
Despite repeated request Samsung is not replacing the faulty refrigerator but everytime sending a service man and outcome is NIL .

We earnestly request SAMSUNG to arrange to replace the refrigerator on immediate basis as still it is under warranty .

Best regards,
Debkumar Datta
Cell :9883176386

436/1 Sarat Chatterjee Road
Howrah-711103