We have purchased a laser printer-ML 1640 from one of your outlet called M/s. Micro Computers here in Tiruppur, Tamilnadu, India on 07/07/09 carring invoise no.312. We were told that the toner will print 2000 copies. But not. When we change the toner the printer does not accept the newly loaded toner. When we called for help Samsung people were sent. Your people here explained that when second toner is loaded the printer has to be fitted with a chip which will not come with the original package. Hence we, the customer should bare Rs.600/- additionally for the chip.
Our quesition are
1. How can a problem be hidden by the supplier during the supply of a product?
2. Is it fare from your part that forcing your customers to pay excess amount in adding additional component for the sold product otherwise the product has to be thrown to the dust bin?
3. Is it true that you collect such charges from your customer like this once the sale is made?
Pl. get back to me in my email: [email protected] or [email protected].

E xpecting your earliest action.

Re
Thiyagarajan

Samsung have got an unblievably bad after sale service! I have been calling for the last 2 weeks for a corporate printer. I have been told in each of the 5 calls i made in the last 2 weeks, that due to high volume of calls there is no engineer available!!! This shows how bad samsng products are! I requested to call me within office hours and specified it is 9am to 5pm, just in case.. Still i got a call after 2 days, at 6PM!! When i finally got someone over the line, he asked me to try installing the printer software, see what problem it says it got and call them back. I asked if they cannot tell me what that red light coming on the printer means, i am sinply told "i have no idea. you have to check and call us back"! On my last call, i spoke for about 4 mins to an engineer, who was thinking and writing his report more than helping me, and suddenly the line cut off! So i called back the next min, as i know they would not. And again i am told that no engineer is available, we will have someone to call you when they are available, which might take up to 1 day! Call back between 2 to 5 as our engineer are a bit free at this time..

LONG LIVE SAMSUNG!!