I bought a 52" Samsung LCD HDTV online at Best Buy.com. They promise free shipping and give you a choice of which day you can have it delivered. I chose the 15th of January. On the 14th, after not receiving any call from Best Buy, I called to confirm delivery. They said they did not have a scheduled date for my TV to be delivered. They asked me to call the warehouse. I called and was told that there was no record of my order. Then called Best Buy again. The lady on the phone said she could not have the TV delivered for the 15th and wanted to schedule me for the 20th. I asked her when I would have gotten the TV if I never took the initiative to call them. and I got no answer.

If that wasn't irritating enough. When the TV was delivered on the 20th, I got the worst delivery service. The guys came in and put the TV together. Then put the TV on my stand. Then asked me to sign the papers so they can leave. I asked them to turn the TV on so that I can see it was working properly. I thought this was a reasonable request. They told me the wire was too short and I needed three prongs (I had three prongs- like an arm away from where the table was.) They said they could not move the furniture. I said, "but its right there." All they had to do was slide the table over. They said they were taking the TV and started to take the wires off and lifted it to go. I said why are you taking the TV? I've been waiting all these days and this is the service you are providing me with? I said let me call Best Buy and asked for the phone number. They said "1-800 - Best Buy. I said "what is the numerical number, I have a blackberry". and they said "so what, you can, its i800 best buy." They were acting like I was stupid or something. Then they called the warehouse and the lady talked to me. She said that they did not move furniture. I said I wasn't asking for the furniture to be moved. All I wanted was the TV to be hooked on and turned on so that I can see that the TV was operational. She then talked to the delivery guy.

So, since they refused to move anything, even slide a table a few inches, I asked them to hold the TV up while I moved the table. They lifted the TV and put it on the floor. So here I am, petite, 5' tall, woman, pushing a table, while two grown men stand and watch. Then they put the TV on the table and handed me the paper to sign. I said, its still not on. I just want to make sure the TV works. Personally, their refusal to turn it on was making me more suspicious that it was properly not working. Then they turned it on and left with all the wires off and a mess for me to clean up. They had knocked down my frame and plant on the adjacent bookshelf too.

Above all, their "I don't care, none of my business, not my job" - attitude, really irritated me. They were not polite and instead were looking for an arguement. When they decided to take the TV and leave was when I wanted to call the freak'n police on them. So RUUUUUUDE! The worst experience I had of the several bad encounters with Best Buy people.