I purchased a Samsung 40in LCD TV which broke down after less than 4 months use.

On contacting Samsung Customer Support I found their staff to be rude and obstructive. They were not the least interested in my problem (no picture on the TV, only sound) but instead droned on about Samsung's policies and procedures.

Eventually they agreed to arrange for the set to be repaired by a company based 50 miles from my home. There was a delay of about one week before the TV was collected. The engineer told me that the LCD panel had failed and commented that this was a very common fault with Samsung sets.

A further 3 weeks later I am still waiting for the TV to be returned to me. I have phoned Samsung again to chase up the repair and was passed from one person to another before finally speaking to a very abrupt and bored sounding woman who answered almost every question that I asked with a curt "No".

The tv cost me £750 and I have had about 13 weeks viewing from it.

I have googled "Samsung LCD panel failure" and have read dozens of reports of this happening and many comments about appalling customer service from Samsung.

I'm a mug who should have done my homework before parting with my hard earned cash to buy yet another Samsung dud.

Never again!!