5 months ago I bought Samsung mobile phones last week I had encountered problem in receiver. I can't hear the voice of the person who calling me. Since it's still under warranty, Sept. 16, 2010 Thursday, I went to Samsung Mall of Asia (MOA) to address my concern in repairing my phone, Samsung personnel said that they don't have a stock of spare part (receiver). They committed a promise that they will order on Sept.17 friday, the spare parts i need and it will delivered to them Sept. 20 or 21. They also promise to keep me informed once the spare parts have ordered and delivered so that i will able to know when i will be back for the repair of my phone that's why i've gave to them my contact number. I have waited for their text or call until Sept. 20 but there's no such message of information received by me. Sept 21 i decided to go back to Samsung MOA to check if there's already a spare parts available.

What makes me angry is that when i ask the fucking Samsung personnel for the availability of such spare parts she replied to me that "Yes sir, we already have since yesterday (Sept. Monday)". So how's that??? Is that you called "Customer Service"???? So where's the customer relationship there???

There's more! Same day Sept. 21 around 2:30pm - Since there are already spare parts, i gave to them my phone to repair and fill-up the form. When i ask the repair man how many hours to repair the problem of my phone he said to me that comeback 9pm or 10pm. Ok it's ok for me to wait that long. I gave again my contact number and pleased them to contact me if it's already repaired or not yet. I decided to go home and wait for their text/call but AGAIN, already 10pm but there's no such message informing me. I went again an hour ago (it's Sept. 22, 2010 today) to check my phone but what shocked me again is that my phone is not yet repaired and the "Receiver", spare part, I HAVE WAITED FOR SO LONG is now OUT OF STOCK! Again the fucking personnel said to me that my phone will repaired TWO-THREE days. Fuck! Are you kidding me???? I'll comeback again????

I will ask you Saumsung... does informing your customer through text or call is very hard thing to do??? Does your personnel smart or knowledgeable enough to understand the meaning of "Customer Relationship"??? Is this the good service you will offer to us??? Do you know the meaning of word "Promise" to your customers????

FYI i have witnessed several complaint regarding service of Samsung Mall of Asia (Phils.).