I purchased an samsung cdma handset Model SCH-B519 from ATTITUDE, Nashik road. on 02.09.10 bearing IMEI no. A0000017706CAF. But it has got some software problem in it. Everytime there is a call, the call register shows 16 calls. I took it to the authorised service centre at CBS, they reloaded the software and it started working properly. Again after 20 days it had the same problem. I once again took it to the service station, they did the same thing again. this has happened 3 times in last two months. Once again it has got the same problem. Should this continue everytime ? Kindly look into the matter and do the needful.

Shantesh Salvankar, Nasik
Mob. - 9225119603.

i lost my mobile between Thane to Vikhroli. The train from Domivli at Thane 9.31 am towards CST.

To
The Managing Director,
Samsung India Electronics Pvt. Ltd.
Dear Sir,
With great anguish I would like to bring to your notice that the poor state of after sales service of your dealer network extend to the customers. I purchased one Samsung Mobile & with in the warranty period it started giving trouble. If you go through my below mails & kind of response which has given by your customer care, you can understand my pain I suffered a lot after purchasing this Mobile. Now my only request is, I want to gift that mobile to you. Kindly accept my Gift.


Regards

Ankit Khare
9454292303


---------- Forwarded message ----------
From: ankit khare <[email protected]>
Date: Sep 29, 2009 2:46 PM
Subject: Fwd: Re: Complaint
To: [email protected]

Reminder-3
Only your customer support providing me the contact nos but no corrective action taken by your service Team
---------- Forwarded message ----------
From: ankit khare <[email protected]>
Date: Tue, Sep 29, 2009 at 1:42 PM
Subject: Fwd: Re: Complaint
To: [email protected]


Reminder-2
Are you all sleeping I am complaining for my handset again and again and not
any communication from your Service Dealer end.
He is not responding on my Phone Calls.

Details are given below

Work Order No.- WA29100917739
Date- 11/09/2009
IMEI No.- 359226022666554
Date of Purchase- 08/03/2009
Model- SGH-E250

Ankit Khare
9839223011

Kindly take the corrective action for my concern otherwise I'll go to the
Consumer Forum.

---------- Forwarded message ----------
From: ankit khare <[email protected]>

Date: Thu, Sep 24, 2009 at 12:11 PM
Subject: Fwd: Re: Complaint
To: [email protected]


*Reminder 1*


---------- Forwarded message ----------
From: ankit khare <[email protected]>
Date: Tue, Sep 22, 2009 at 12:35 AM
Subject: Re: Re: Complaint
To: [email protected]


Dear Sir,
Now I'm losing my patience and I want the quick solution and immediate action for my concern.

On 9/21/09, SUPPORT INDIA <[email protected]> wrote:
Dear Customer,
We regret the inconvenience you are facing with your Samsung product.
We would like to assure you that we are maintaining adequate follow ups
with
the Branch Service Manager concerned and will update you with the status
accordingly as soon as possible.

We can understand the time and energy you have spent on this issue and
appreciate your patience.


Thanking and assuring you of best services always.

Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.

------- Original Message -------

Sender : ankit khare<[email protected]>

Date : Sep 21, 2009 17:54 (GMT+09:00)

Title : Re: Complaint

Sir,
Anybody has not contacted to me and the current status is this that
my phone is laying there only for IMEI no writing.
It is very inconvenient for me because for the service purpose the 12
days are very long period for any kind of complaint.
NOKIA is taking only 3 days maximum for complaint resolvation.
On 9/17/09, SUPPORT INDIA <[email protected]> wrote:

Dear Customer,
Thank you for becoming a patron of Samsung product.
We sincerely regret the inconvenience caused to you. We have forwarded your query to our department concerned. The relevant person will get in touch
with you shortly.
We appreciate your patience and request you to bear with us till then.
Thanking and assuring you for best services always.

Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.
------- Original Message -------
Sender : ankit khare<[email protected]>
Date : Sep 17, 2009 14:46 (GMT+09:00)
Title : Complaint
Dear Sir,

I have given my samsumng mobile at ur service station in Lucknow (work
order no. WA29100917739) on 11/09/09 and nobody responding from there.
I need a solution for my complaint.
9839223011
Regards

Ankit Khare

Hi.. THIS IS REENA CHANDRAKANT SAWANT STAYING AT KALYAN (W). I had purchased Samsung Mobile SGH i450 on 16th of November 2008. It has warranty period of 1years. During this duration due to software problem it got hanged all the time hence i was not able to use it. It was having sound problem also.
when i concerned this case with nearby samsung gallery which is in kalyan(w), they had told me that my cell's speaker got damaged and it will not be replaced until and unless i made payment for the same tough my mobile is in warranty period.