I had bought samsung B210 cellphone on 15.03.09 from M/S Hotspot
Retails Ltd, vide Invoice #360105943 dt. 15.03.09 (Customer I.D.-
3600906227 ). Within two months the set became unuseable because
of some fault. On 01.08.09 Isubmitted the set along with photo copy of the bill to the authorised service center at Saharanpur (west U.P.), who forwarded the set to Delhi/ Noida center of the company. After so many persuations I got back my set on 09.10.09. On receiving the set I 'm shocked to see that the ORIGINAL BATTERY was changed with a used old battery. I immediately brought the matter to the notice of the Manager of Samsung's own authorised service center, but he showed his inability, saying that he received the same and returning the same, because battery number was not mentioned in the service center's receipt. Either the battery was changed at the first service center at saharanour or at the service center Dehi/ Noida the fact is that the battery has been changed at the authorised hands of Samsung people. I'm the sole sufferer of the cheating which is a blot on the prestigious MNC Samsung. Would you like to take a suitable action in the matter to redressal of my complaint.
shariq ahmad
c/o [email protected]