Dear sir/mam,
This is to inform u that myself Suphal kanti sarma from AGARTALA TRIPURA state...I have taken a TFT 15 inch on july2007, on 18th sept 2008 (Claim No. 373) claim for pannel and i got it after 4 months. At that time also disply distarbed I told to agartala service centre But they told whenever its totally damage come back to them.
On 24th jun 2010 display totally gone and that i handover to agartala service centre RAFCO. they told will response me within week, after 15days i call to customer care complain no 8408584468 told me will reply sooon. 10 – 15 days back Rafco told the TFT(HA15HHBP409133T) out of warrenty. I have purchase from PRIYA INFOTECH they told it has three yrs warrenty. all TFT having three yrs warrenty. now u r telling two yrs.
I want to know SAMSUNG as multinational company one TFT within three yrs two times pannel damaged how is it possible. I have lost 4 Months in 2008 whne i have given for repair. why they r not counting that four months. where its written 2yrs wrrenty? If 17 inch having Three yrs warrenty period why not in 15inch. only size is different.The materials is also same na..isnt it?

As per distributors concern they told it has three yrs warrenty. But SAMSUNG CUSTOMER CARE told it has two yrs warrenty.
Before inform you I inform them but they are not responding to me.
I am a self employee. Without computer I cant earn. So I am requesting you plz do needful as soon as possible.
I am attaching below what ever conversation done with Samsung customer care. Plz read the file.


Thanks
SUPHAL KANTI SARMA
AGARTALA
MOB-9436460230


Dear Customer,

Thank you for becoming a patron of Samsung product.

We sincerely regret the inconvenience caused to you. We have forwarded your query to our department concerned. The relevant person will get in touch with you shortly.

We appreciate your patience and request you to bear with us till then.

For further assistance you may contact SAMSUNG Customer Contact Center at 3030 8282 or 1-800-11-0011 (toll free).

Thanking and assuring you for best services always.

Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.


------- Original Message -------
Sender : Suphal Sarma<[email protected]>
Date : Aug 11, 2010 03:42 (GMT+09:00)
Title : Re: compln
Dear sir
This is to inform u that myself Suphal kanti sarma from AGARTALA TRIPURA state...I have taken a TFT 15 inch on july2007, on 18th sept 2008 (Claim No. 373) claim for pannel and i got it after 4 months. At that time also disply distarbed I told to agartala service centre But they told whenever its totally damage come back to them.
on 24th jun 2010 display totally gone and that i handover to agartala service centre RAFCO. they told will response me within week, after 15days i call to customer care complain no 8408584468 told me will reply sooon. 2 - 3days back Rafco told the TFT(HA15HHBP409133T) out of warrenty. I have purchase from PRIYA INFOTECH they told it has three yrs warrenty. all TFT having three yrs warrenty. now u r telling two yrs.
I want to know SAMSUNG as multinational company one TFT within three yrs two times pannel damaged how is it possible. I have lost 4 Months in 2008 whne i have given for repair. why u r not counting that four months. where its written 2yrs wrrenty? If 17 inch having Three yrs warrenty period why not in 15inch. only size is different.The materials is also same na..isnt it?

If its going these way then Nobody will not beleave on SAMSUNG type of company.
Dear sir plz do needfull otherwise have to go to CONSUMER FORUM.
Thanks
SUPHAL KANTI SARMA
AGARTALA
MOB-9436460230

________________________________________
From: Dip Nag <[email protected]>
To: Agartala <[email protected]>
Cc: [email protected]; Vaskar Sen <[email protected]>; SUPPORT INDIA <[email protected]>
Sent: Fri, November 14, 2008 2:28:54 PM
Subject: FW: compln
Dear Narayan da

Please see the below complaint and take immediate action to close the call.

Dear Suphal Sharma--- Rafco is our service sentre and phone no is 0381-2325610.


Regards

Dip Nag
BSM

________________________________________
From: SUPPORT INDIA [mailto:[email protected]]
Sent: 14 November 2008 02:16 PM
To: dip nag
Subject: Fw: compln

Dear Mr.Dip,

Please look into this complaint and revert to us asap.

Regards
Support.India


----- Original Message -----
From: Suphal Sarma
To: SUPPORT INDIA
Sent: Wednesday, November 05, 2008 2:41 PM
Subject: Re: compln

Dear Sir,
Till nobody contact to me. please contact me, call me here 09436460230 or 09774141498. I am requesting to I need the monitor urgently. pl do something.
Thanking u
Suphal kanti Sarma
Agartala

________________________________________
From: SUPPORT INDIA <[email protected]>
To: Suphal Sarma <[email protected]>
Sent: Tuesday, November 4, 2008 2:13:45 PM
Subject: Re: compln
Dear Customer,

Thank you for patronizing Samsung product.

Without any prejudice we regret the inconvenience caused to you. We have forwarded your mail to our service department. Our concern person will get in touch with you shortly. Please bear with us till then.

For further assistance you may contact SAMSUNG Customer Contact Center at 3030 8282 or 1-800-11-0011 (toll free).

Thanking and assuring you for best services always.

Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.

----- Original Message -----
From: Suphal Sarma
To: SUPPORT INDIA
Sent: Saturday, November 01, 2008 6:19 PM
Subject: Re: compln

Dear Sir, Thank you for reply.
My contact no is -0943646020( SUPHAL KANTI SARMA), PLz send ur contact no. also. I am once again requesting plz do some thing otherwise I have to think another. Because this is too late mean one and half month. can u aware with this?If ur service is like that, who will believe with ur SAMSUNG product.
Ok then, hope ur quick service.
Thanking you
Suphal Kanti Sarma

________________________________________
From: SUPPORT INDIA <[email protected]>
To: Suphal Sarma <[email protected]>
Sent: Monday, October 27, 2008 4:54:39 PM
Subject: Re: compln
Dear Customer,

Thank you for patronizing Samsung product.

Without any prejudice we regret the inconvenience caused to you. Request you to give your contact numbers so that we could forward your mail to our concern department.

Assuring you of best services always.

Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.


----- Original Message -----
From: Suphal Sarma
To: [email protected]
Sent: Friday, October 24, 2008 3:53 PM
Subject: compln

dear sir,
Myself Suphal kanti Sarma from Agartala, Tripura State.I have given a TFT (which having warrenty pepiod) to ur Agartala servicing centre for repairing. On 18th sept 2008, Claim No. 373. I am asking regularly about this metter but they are not responding any thing, their behavier aslo not so good, Just telling, we are already sent massage to company but company not to giving the particilar parts. They wdnt do any thing.After one month 6 days What to do? I need urgently the TFT monitor.I cant wait.
Plz do something
Thanking u
Suphal Kanti Sarma,
Agartala

At the offset, I thoroughly regret buying a Samsung Washing Machine. I bought it in April 2008 and from day 1, it has had some problem or the other, the latest of my woes being a water leakage, which has not yet been resolved since Nov. 09. Here is the history of THIS complaint since Nov 2009.

Nov. 2009 - I complained to the customer care that there is a water leakage problem and it was in warranty period. They told me they will send a service engg. But he did not come till my repeated calls and finally the engineer came after 20 days of repeated calling, somewhere in the 1st week of Dec. He found me that the leakage is from the Water Dispenser and he told he is not the correct person to fix it and this complaint has to be fixed by a person from the Work Shop, who were expected to attend asap. So the call was transferred to the Work Shop.

Dec 2009 - After another few days of calling the Work Shop, a person from the Work Shop finally arrived. The best possible solution they could offer then was to seal the leak with a adhesive (which even i could have done). I asked them to replace it immediately as i was sure this will not hold for long. But he refused by saying that the dispenser is currently out of stock, so as a temporary measure, we will fix it like this and we will order for a new water dispenser and after we recieve it, we will replace it.

Jan - 2010 - But within a week of the fixing, the water leakage started again. I complained again. After another 3 weeks of haggling and follow up from ONLY MY SIDE, they came at last. They finally made a decision that the machine has to be taken to the Work Shop and it will be fixed within a week. They took the machine for 5 days. Even then, i told them to replace the dispenser, but the response was the same - THE DISPENSER IS CURRENTLY OUT OF STOCK." Finally after 5 days they returned the machine in the first week of Feb. 2010. This time, i had followed up with Mr. Ahamed, who is the Regional Service Head and i requested him to personally look into this. He assured me of a good service this time and it will not repeat again. I again asked him for a a new Water Dispenser, but he again told me what the others told - No stock available now, we have placed an order for the replacement and he will replace it after the stock arrives. Finally i got the machine without any leakage in the first week of February 2010. But my happiness did not last long.

April / May 2010 - In just 45 days after the previous service, the leakage started again and this time, the volume of leakage was very high. I again complained to the customer care and also to Mr. Ahamed and Mr. Rajagopal. But, this time they gave me a wonderful response which no one would have ever heard. They told me that the water pressure in my home is very high and so the fix which they provided is not holding. I LIVE IN A SINGLE STOREYED INDEPENDENT HOUSE and i told them there is absolutely no possibility of such a thing ever existing. I complained in the start of april and they never attended till end of april. This time again they took it to the Work Shop. I again asked Mr. Ahamed to take it up personally - the same old promises were made, only this time he assured me that if it does leak ever again i will have the washing machine replaced. They took the machine again for a week. I asked them to test it well before delivery. They told me all that it is fine and the problem will never reccur.

- One can clearly see the kind of service which they have done in the manner of their delivery. They delivered the washing machine in my place AT 10.30 p.m and i was not even able to check it properly then as the mechanic who came was in a hurry ot leave. Apart from this, they had removed the bottom sheild for a service it seems and the same came off its place right at my door step. On examination, they had not screwed it properly, in which 2 bolts were missing. The Engineer took some screw from his kit, which was not the right fit for the machine and tried to screw it. The worst part was - INSTEAD OF USING A WASHER FOR FIXING IT, HE USED A CARDBOARD PEICE AS A WASHER AND SCREWED IT. And more annoying was that 2 of the bushes in the stand were damaged. I got annoyed to the core on seeing this. He told me as it is late night, i will do a temporary fix in this manned and i will come in the morning and replace the bush and fix the bottom sheild, but never returned again. I called up Mr. Ahamed in the morning and informed him about the irregularities in the service and delivery and he assured me he will look into this. ( I can tell you that Samsung is one place where promises are never kept, expecially when it is regarding service ).

The fix they provided this time again did not hold for more than 10 days and this time again the quantum of leakage was very high. I again informed to Mr. Ahamed and asked him about the promise he gave me last time about the replacement. He told me he will discuss it with his seniors and get back. I called him up after 2 weeks and he told me he has arranged for a replacement and get back soon. Finally, after several calls from my side and none from Samsung / Ahamed, on 5th July Ahamed informed me that the washing machine itself is currently out of production and so he will arrange for a refund of my money within the next 20 days. On July 20, (if i am not wrong, it is definetely around that date), a service representative came and collected all the required documents from my side and assured me that i will get the refund cheque within the next 3 days, but in vain AGAIN. I called up Mr. Ahamed again for the nth time in the first week of August regarding the refund. He told me that the relevant papers have been sent to the HO and they are pending there and he was not responsible as he cannot do anything for that. The way he responded was in a very lethargic manner as if he is not concerned about it. As he responded me in a very careless manner, i asked him for the person incharge of this in the HO, who was Mr. Prakash. I got his number and called him up and on purpose i patched up Ahamed and had a conference call to get what is the current status. Prakash told me that the same is in process as so many refunds are also pending before mine. He told me that it will be resolved within the next 10 days and i will get my refund cheque by within the next 10 days.

It has been almost 2 weeks since my last call and i am yet to receive my refund. And my latest call attempt to reach Ahamed is futile and he does not attend my calls anymore.

A Samung TV (LCD 32” LA32C530F1, Chasis No. 2025) was purchased from the dealer Rahul Electronics (SV road Goregaon West) on 15th June 2010. The full money was paid on 15th June 2010. The TV was delivered to our residence on 16th June 2010. The Samsung representative was to install the TV on 16th as per the dealer. After much follow-up, the representative came to our residence on 17th of June 2010 and opened the packed and sealed carton. To our utter dismay, the TV was an already used piece with no stand. This was observed by the Samsung rep and by us. Immediately a phone was placed to the dealer about the issue. The dealer blamed Samsung for having providing us a used piece and said that it could be replaced only the next day. The next day, 18th June 2010 a personal visit to the dealer did not help. All the blame was on Samsung and yet no TV for us!

Today, I contacted Samsung toll free number on the carton. 1800 110011. The representative said this is a dealer issue and you go to the dealer. After much argument, she provided me with the Kurla branch office number and a name “Prachi” to speak to. I spoke to her. She asked me to speak to the Sales department at Vile parle. So i am being passed from one to another – all pointing fingers at each other and NO RESOLUTION!!
What am i to make of it? But for being cheated! The money is paid for a used product? Dealer is blaming Samsung and Samsung is passing the buck. And i have lost the money with no TV!!!

Looking in the rear view mirror, I wonder why did i choose Samsung as a brand when there are so many good products in the market... i think it was because of trust that is attached to the name... but is NO MORE. With this experience, i cannot trust the company or its dealer any more!!

I strongly advise all the potential customer to be careful before purchasing any product from Samsung as you could be tossed around and your money is eaten by the Company and the representatives.

DO NOT go to Rahul Electronics AT ALL... they are in the business of cheating people. I have now heard from more people that similar situations have happened with them as well.

ACs cooling is not up to the mark since Aug-09. Reported to company people. The compressor as well as capacitor was changed and i was charged for Gas Rs, 1500/. This year when we started using the AC the problem still persists. AC is consuming less amperes than the normal required. When I approached the company service centre, as per them machine is ok.

The behavior of the owner of authorized service center was very unprofessional. he says that samsung should need import technicians from Mumbai and get your AC repaired and used the abusive language.

I have given my cell on 16th of march to the samsung customer care of ghaziabad. It has network problem. They told me to return it back on 18th of march, but they didn''t do the same. And its almost 18 days to come, but they don''t repaired my cell. Even they don''t give me a particular date. Whenever I call them they told me that, they will call me when my cell is repaired. I am fed up with this.