I contacted Samsung In june2007 because I had a lot of complaints about my camera! I had already taken the camera back to Best Buy store, and was told to contact Samsung directly! After many calls to Samsungs customer care, I was given a ticket number, that is given to people who are only suppose to deal with executive customer relations! It is called a 3000 ticket! I was told by Tiffany, in executive customer relations that I would have to mail the camera in for repair even if I wanter to exchange the camera for a different model! I mailed the camera into Samsung repair. I received an e:mail that the camera was received! I called Samsung two weeks later and was told the camera was still being repaired! I told Mary Ellen, in Executive customer relations that I was suppose to receive a different model camera. I was told that manager would call me back within 4-5 business days. a week passed I called back to Samsung. I was told it could take up to 2 weeks to get a call from a manager! I called back in two weeks after still not receiving a call! I called almost everyday for two weeks and receive no answer from anyone! I received my camera back from repair (after never receiving a call to even know what the problem was} I open the box and the battery to the camera is missing! I CANT EVEN TURN THE CAMERA ON! I called back to Samsung, my call was transfered to ECR exec. customer relations, I was on hold for 43 minutes, I called back was placed on hold again for 38 minutes, I called back a third time and was told ECR was closed is why no one answered the call! I called today 8-22-07 and was told the only thing Samsung cold do was send me a new battery, and have "another" manager call me! All I was thinking is here we go again. Samsung has been the worst company I have ever had to deal with!!!

Your name: pravin Karmore
Address:33/B Shaktimata Nagar, Kharbi Road, Nagpur
Phone model:Corby 3653
Make:Samsung
Last used No.:9890699097
E-mail for communication:[email protected], [email protected], [email protected]
Missed date:17/07/10
IMEI No.:3580390/3/296405/4

r/sir,
in my samsung monitor the black lines are appeared and it is spreaded one by one.so, please check my monitor and repair it.

I'm really nervous after reading some of the complaints of other customers. I (like many of the complaints I've read ) am having very similar problems. I called Assurant Solution June 24th, they told me to call Video Tech in Rancho Cucamonga (which were totally unprofessional), I called the repair place, they told they would come out on Monday June 28th from 12-5 THEY NEVER showed up, I then called them all afternoon and no answer. Finally I got a hold of somebody there, they told me they tried calling me to let me know they didn't have somebody around my area to come out and look at my TV, they then gave another appt. for Tuesday June 29th from 12-2, the guys show up and according to my neighbor they were cursing at each other in my drive way. They come in and look at my TV for no more that 5 minutes and say the power surge is out and it's very common on these TV's, it will take about 3-4 business days. I then tell them it's a long weekend (4th of July), so they say by Friday they'll be calling me (they never did) so there we go another weekend without a TV. I call them on Tuesday as Monday was a Holiday. They tell me that the part in on backorder with no ETA that it can take 1 month, 2 months, 3 months, he has no idea and it's not his problem (this is Video Tech), I then ask him, what is the norm on this, how long can I be without a TV?? He answers back saying, he doesn't know and I can just throw my TV away if I have to, it's not his problem...I call Assurant Solutions again and ask them what's going on, they tell me to be patient, that the part is on back order, the rep at Assurant who's name is George tells me to give him a few days. I call Video Tech and now the story is that my warranty company is dragging their feet and that's why I'm not getting any results. I call the warranty co. AGAIN, they put me on hold to try to contact Video Tech, they then tell me they couldn't speak to somebody there and that they left a message. At this point I'm very upset, it's summer, I have kids at home a NO TV. I call Assurant again to follow up, now they tell me that Video Tech submitted a claim, and they asked a question to them and they are waiting for Video Tech to answer back. I call video tech and they tell me that my insurance co. has denied the claim. I call Assurant to ask why they denied the claim, they have me hold for almost 30 minutes, finally they come back on the line and tell me that yes they have denied the claim and that I need to get this TV repaired by a SAMSUNG authorize contractor. They now give me a new case number and a new number to call (800-543-6485). I call them and here we go again, not sure what the outcome will be with these new people. They did tell me that somebody else will be calling me to schedule a new appt. and if the TV can be repaired on site they will do it it, if not, we have to go back to Assurant Solutions to authorize for the parts tobe ordered...as of now I'm waiting for this company to call me.

Most SHITTY service quality I have ever come across and trust me, I have come across some shitty service standards...

My samsung refrigerator stopped working the first time on 131th June and was repaired on 16th June (compressor not working - compressor changed). Again stopped working (comporessor issues again). I logged in complaint on 23rd and the issue is not even esclated to the service engineer... GOD ONLY KNOWS WHAT ONE HAS TO DO TO MAKE THINGS MOVE IN SAMSUNG. TRUST ME, I WILL BUY LOCAL / CHINESE BRAND BUT NOT SAMSUNG WITH WARRANTYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYY.. I HAVE TAKEN 5 DAYS LEAVE FROM OFFICE TO BABY SIT MY FRIDGE THINKING SOMEONE WILL COME AND REPAIR TODAY...