Purchase Extended service plan not able to reach company, TVnot working and repairtech went out of business .

A few months ago I bought A BDP1600. First, they need to include better instructions on how to set it up, including that you must first download the latest driver and you must unplug, hold FF and reset it. Furthermore, it did not work correctly since I bought it. The picture was not clear and the images looked like grainular/static. The problem was very slight as when I showed my friends they said they dont see a problem. But I could tell the picture was bad, especially in low light scenes. I sent it to get repaired and found out labor is only covered for 3 months. I sent it after the 3 month period b/c (1) I am very busy (2) I shouldnt have to deal with this when I paid so much (3) I thought and expected it to be 1yr labor as YOU produced a defective product(4) I wasnt really sure if there was a problem b/c when I called customer service they kepy saying to check the HDMI cable, tv(which is also samsung), settings, etc. I am very upset because most american products are 1 yr parts/1yr labor. My wife is Korean and she said in Korea, there are higher expectations of service and they would have paid for everything in Korea. So today I got a call from service and they said I have to pay $45 for labor to fix a "PICKUP LENS." UNBELIEVABLE! I looked online to see if other people have problems with this product and on US websites, blogs, youtube.com, forums, etc there are thousands of people complaining about this player. What went wrong and why do I have to deal with this? So since I really cannot do anything, I have decided to (1) not buy anymore samsung products and (2) email every samsung department I can about this in hopes that it will reach one intelligent person there who will try to fix these probelms before samsung goes out of busines(3) put on my websites and blogs to warn other people not to buy your products as your product and warranty are horrible.

Samsung does not stand behind their product.Inside door glass cracked on my Steam Washer and they refuse to cover it. They say it is physical damage. It is like a windshield of a car getting a chip in it then spreading. Product was highly recommended. Now I would NEVER purchase another Samsung product.

I bought Samsung washer and dryer.Washer broke after three weeks. Have called probably ten times or more in the past two to three weeks. Still have a washer that is broken.Have heard some stores won't carry Samsung products because of poor or no service. Now I know first hand. Wish I would have never bought Samsung. Stay away from Samsung and hhgregg company who we bought it from and said they just sell them, they don't service them.

I do not like the Door by door Frigerators that Samsung produces. I have bought two frigerators by Samsung and they both are horrible. The first fridge i bought only lasted for about a month and i had to get it replaced luckily it was on warrenty. The second fridge lasted me for about 5 and a half years and the warrenty just ran up. The mechanic told us that it should last about seven to eight years. The problem occured because of a power surge and the fridge is messed up. Now we called the mechanic and they told us the part the part that has to be replaced should take 7 business days now becomes 14 business days because Samsung cannot manufactor the part fast enought which shows how many people are affected by this horrible samsung product. JUST FOR SOME ADVICE TO SAMSUNG DON'T MAKE ANYMORE REFRIGERATORS!! YOU WILL ONLY MAKE MORE UNHAPPY CUSTOMERS. YOU HAVE LOST OUR TRUST IN YOUR COMPANY AND WE WILL NEVER BUY AN ITEM FROM SAMSUNG AGAIN!