Dear Sir
my complaint no with samsung: 8413157136

I had purchased a split AC 5 star rating of make SAMSUNG on 12/03/2010 from a local dealer and on the very same day of the installation some whissing sound came from the indoor unit and the AC in not working. I had made the complaint with the authorities after consulting with the installation guy and then complaint registered with the samsung centre. But nothing has been happended till date. I had purchased the AC to use it on hot season and not for winter season. I also had a bad expereience with samsung earlier also ( takes 3 months to rectify my fridge). What else I had to do. How will I get the compensation for the delay and hardship occuring to me in this issue. The local service people says they will rectify it tomorrow or tomorrow.
Hope you will guide me in this issue and make a solution to this issue.

Thanking you

v jayakumar

Name: Kalyani A
Address: Plot no. 105, saraswathi nagar
Saidabad
Hyderabad 500059
Phone model:3313 B
Phone no.:9912711009
Make: samsung
Last used number: 9949489175
e-mail for communication:[email protected]
Contact number:9848066472

I purchased a 24"TV Monitor combo and discovered a Pixal problem. I called Samsung for service and the person on the phone took my information had me ship to Amkotron Service In CA. So I ship it to the address and before I knew it, service was canceled before it was received. I called to find out what was going on and they said I haven't provided a receipt. I told them it was in the box I shipped it too. They told me they wiil check on it. Week later I logged in on the Samsung service site it check on my status, No messages. I called again and they continued to state I haven't provided a receipt. I told them AGAIN that it was in the box. Did you look in the box? they said they will have to verify and could you please hold for 2 to 3 minutes. I said o.k. This waiting thing they do all the time 2 to 3 minutes is fustrating, plus they repeatly say I'm sorry for the inconvenience. I went round and round with this receipt issue that I had to email what I had from where I purchased it from. Still they continue about no receipt until they played a game saying Oh we found it. Weeks later, whats my status now on my monitor? Let me check, could you please hold for 2 to 3 minutes. I also been transfer to God knows what this department does but I've waited 10 minutes with no answer. Finally soke with someone, they don't have the slidest Idea whats going on! I have to explain the hold story. Now I find out the monitor is on hold do to no serial number present in there system so they considered to be stolen!!! The hold time it has not been openned. Then out of no where there it is. Now they begin servicing my monitor. I told them I want a new or my money back. Could you please hold for 2 to 3 minutes I'm sorry for the inconvenience. Then I allowed to continue the service, big mistake. Its lost sir!! I will call you back to verify whats going on. Late that night I received a call and said they will ship me a new one next day. Great!. Got an email, your monitor will be shipped Monday, ( when at the time I got a late call it was wednesday) and will arrive on March 12th.
I received the Monitor Cracked and the back scraped badly. I contacted them again and gave me an email to send photos of which of course did not work. Now its Saturday March 13th 2010 still yet to resolve my problem.

Dear Sir/ Madam,

I am Air Tel Prepaid Customer. My Mobile Number is 9163632190 ( Kolkata Airtel )
Every day Re .1 being deducted from my prepaid balance towards jokes & news,
I tried to contract number of times through customer care '121' but could not contract,
every time line was busy. Now request you to deactivate the other services & stop the
deduction immediately and restore in to normal one.


Thanks & Regards,
Mrinal Chatterjee,
Kolkata 700031,
West Bengal.
Cell : +91 9163632190

Guess I don't really need to reiterate everything that has been described about Samsung on here, but will anyways. DO NOT BUY A SAMSUNG PRODUCT. Not only their tv's but any product. 6 months ago we bought a brand new front loading washer and dryer. I paid $800 for my brand new washing machine. After it was installed, it never worked properly, and they keep telling me that they have the parts on back order for it. It has been 6 months since I bought a BRAND NEW washer, and it hasn't worked for 6 months. Maybe I have unrealistic expectations for customer service, but if the product didn't work brand new, then it needs to be replaced. Our repair company has been out to our house 4 times, each time being sent the wrong part to fix the issue. They have a tough time getting ahold of our area's representative. They have suggested to Samsung that we get our Washer replaced, but Samsung refuses to work with us because there is a "part ordered." Every person I have spoken with has been rude, and I keep getting empty promises that a manager will be calling me back shortly. Still waiting on the call backs. We are the in the market for a new fridge, oven, microwave, and dishwasher, and we refuse to even consider a SAMSUNG product. I don't care how good of a deal it may be. Why is Customer Service not important anymore?