I'd like to file a complaint about the corporation SAMSUNG. We bought a PLASMA TV screen which are all the rage at the moment. Everyone seems to be buying them. We bought one, it broke within two months of us purchasing it. We also purchased a very expensive warranty. When we contacted SAMSUNG to ask them about repairing the TV which should be covered under warranty, they told us that cracks in the plasma are not covered under warranty! I was shocked to hear that the very technology that makes plasma TVs function, is not covered. The crack just appeared one day out of the blue and we only had it for two months. We suspect that the TV itself was defective from the start but Samsung refused to cover it. There are millions of complaints about Samsung on the internet. I think they are engaging in fraudulent business practices by selling warranties that are of no use to the customer.

I am very disappointed with the quality of this product.
I bought the home theater on Jan. 30th 2009. During that time i.e. 9 months, it has been sent to repair twice under Job Numbers: WJ090530009 and WJ090912015

Obviously this is not the type of quality expected from any product let alone a brand name like yours.

In short I am very dissatisified and will not be buying any Samsung products again. I will definitely discourage my friends and contacts from buying Samsung products as well.

Amro Rashad.

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I bought a printer in March 09 and in late August 09 it started jamming every time I tried to print. I called their service center and was told that the printer, based on the serial number, was out of warranty. I told them the purchase date and was instructed to fax my receipt. I was then told that I needed to call back in 24 hours to see if they got it.

What? I have to call THEM to see if they got my information? OK, fine. I call back the next day only to hear that they had not received it. In fact, all faxes go to a central location to be sorted by a person. How silly is that? So they tell me to wait another day and call again. At this point I am 3 days without a printer. I call back the next day and again, they don't have my receipt.

I ask, for the second time, if there is an email address I can send the receipt to to ensure it arrives. They say no, but when I push then they tell me that I can submit it online! I could have done that 4 days prior. By this point I am just pissed. SO I go online and submit the receipt. The next business day I call back and, thank GOD, they have it. Now to schedule service.

They tell me I have to take my printer to a service center. I have to lug this printer out of my office, through a parking garage and back once it is done. The time I've spent on this now is worth more than what I paid for the printer, literally. And the closest center is 25 minutes away! The service tech tries to tell me the computer says otherwise, but I lived on the exact street that this center is loated and I know how far it is. Ridiculous. But my OTHER option is to wait for a replacement, refurb printer. This would take 3-5 days and would require a credit card hold of $200. Once the refurb arrived I would have to strip the insides out of my current machine and put them into the 'new' one. The CC hold would only be released after the broken shell of a machine was received back.

Great options, eh? When I had a broken HP printer, they had a tech out within 2 hours to fix it. I didn't have to jump through hoops or call 6 times to get it done either.

I will NEVER buy from Samsung again.

52" LCD television developed two red lines from top to bottom on television 14 months after purchase. Have been waiting two months to have the television repaired. They sent out a technician to change the video board about two weeks after the problem developed. The television continues to have the two vertical red lines on the screen. Have been waiting an additional 6 weeks since the first service call and the part they believe will fix the telivision is still unavailable. Do yourself a favor and purchase another brand. If your tv breaks its not worth the hassle of dealing with their customer support.