Beware: Samsung Refrigerators are a Scam. We bought a Samsung Refrigertor in June 06 and they had to replace it in December 06 because it stopped refrigerating. We lost all our food and Samsung was supposed to reimburse us for but never did. They replaced us with Model No: RS263BBSH. - A Platinum that cost about $1, 700.00. It has been bearly just over 2 years and this refrigerator stopped cooling. It is also making a horrible noise. We lost our food again. We called Samsung and they told us that since it was after their great 1 year warranty, we were on our own. We called Samsung's repair company and a repairman told us straight our that Samsung appliances are junk. "Stick with name brands like Whirpool." We have again lost our food and have to live with a constant noise in our kitchen for at least the next two weeks.

There should be a class action suit against Samsung for this product and I am sure we are not the only ones.

John
Mars, PA

I bought a Samsung SRS540HP (double door fridge & freezer) in September of 2007, thus it is still under warranty.
More then six weeks ago the fridge part stopped working, and I called Harvey Horman, the store I purchased it from. I was given a number to call Samsung to deal with them directly.
Since then I have had nothing but frustration.
A repair person was sent down (an independent company), this took a week, as they were apparently busy. He couldn't fix it or find the problem so he ordered every single part possible. He came a week later, and still couldn't fix it. I was informed that it is the internal wiring, he couldn't do anything about that, and Samsung are to replace it or give me my money back.
I called Samsung (apparently they are in Sydney), and I was told that it will take 2-3 weeks to get an authority to replace it.
Well, I contacted Consumer Affairs in Melbourne, and they said that I have to give Samsung time, but they did contact them and told them to prioritise my case due to circumstnaces. I'm still waiting.
I threatened Sumsung that I will go to the media, so they offered me an inferior and cheaper product. I said that it is not acceptable, and I want my money back. It has been 2 weeks, my cheque is supposedly with management awaiting for a signature.
I've lost my job, cannot buy another fridge until I get my money back, and they don't give a rat's ass about it. I have been told that they will give me $100 for food loss. I cannot see how that can possibly cover food for 6-7 weeks, let alone my petrol for running back and forth to the supermarket to purchase food on daily basis.

I paid $2099 for the fridge...see when & what I'll get back.

However, I will be contacting the media, and fight until I get my money back.

Just a brief mention that I also had bought a Samsung microwave, but had to exchange it at the store as it broke down in 2 days.

I have become allergic to the "Samsung" brand and will advise everyone not to go near them, as their products are inferior quality, appalling customer service and not worth the hassle (its not a matter of if but) when they break down.

STAY AWAY FROM ANY SAMSUNG PRODUCT!!!

I paid about $2500 for my Samsung 61' TV. About eight months after I bought it a white, hourglass shaped blob appeared in the lower right hand quadrant, whenever the screen became darker - while I was watching a program. The TV was still covered by the warranty. I called Samsung; they sent a local tech; he said that I needed a new light engine; the techs at Samsung wouldn't authorize one - they said that it's normal operating procedure to have a white, hourglass shaped blob on the screen while you're watching TV.
I called back and complained. They sent another technician who changed the light engine. The new light engine had the same blob, but in a different spot, so the tech put the original light engine back in. Then he came back and tried another light engine. This one had a crack in one of the tiny mirrors, which showed up on the screen as a line about three inches long. He took that light engine out and put the original back in. Then he came back with yet another light engine. This one seemed to work fine for a day, but then I noticed streaks of light jutting diagonally into the screen from left and right. I called Samsung. At first they said that they would replace the TV, but then they said that they didn’t have one in stock, but they would give me a smaller one if I paid them more money. I asked them to send the repairman back. They sent the repairman back. He said it looked like another problem with the light engine. The repair people in Williston, Long Island wanted pictures. My camera is not sensitive enough to pick up the streaks. The repair people would not send the repairman back. They told me to call Samsung. It has now been nine months. I called Samsung. I’m waiting for them to call me back. In the meantime, since I had purchased the extended warranty from Best Buy, I decided to try their repair dept. They said that they would have to take the TV. Of course I figure that if they take the TV and declare it un-repairable, Samsung will take a lifetime to send me a new TV. So I will have spent $2400.00 and not have any TV. I don’t trust Samsung; they refuse to honor their own warranty.

I have a 50" rear projection TV. Approximately 3 years old at the most. It is not working, it has been broke for over one month now. Service technician and Samsung agree that it is most likely the light engine, a $1, 000 or more repair. This is about 1/2 of what we paid for the TV less than 3 years ago.

There are many records of this type of failure with these units, we have placed numerous calls to Samsung all the way to the Executive Level and were told. "sorry, it is out of warranty, spend $1000 to repair it or $2000 to buy another one". No offer of any assistance whatsoever.

I am completely disatisfied with this. I spent 13 years in service work on electronics, and the last 25 years in service or sales and this is outrageous.

This makes the average annual cost of owning a Samsung TV out to be about $1000 per year.

DO NOT WASTE YOUR MONEY ON SAMSUNG ELECTRONICS.

I am outraged to discover Samsung won’t replace my cell phone due to the port breaking. I own another Cingular Samsung flip phone where the port broke as well. Your Warranty evidently has a “loop-hole” where a manufacturer defect is blamed on the consumer!

I first called phone repair to ask them what “F-84” meant and why this isn’t considered a “manufacturer defect” and how is the port breaking considered “abuse”. Not one person I spoke with could explain this comment nor understood the technician’s decision of abuse and explain how it is not a manufacturer’s defect. They transferred me to the Escalation Department Supervisor on duty, Angeli.

She didn’t know what F-84 meant nor could she explain anything other than repeatedly reciting to me the “all or nothing warranty”; once the phone is sent in for repair and is found to be non-repairable, the product cannot be serviced and therefore simply sent back to the consumer. There was nothing she could tell me about replacement of the phone other than writing to Corporate Office. After debating my point for over 20 minutes, she finally transferred me to the ECR Dpt. When I asked her why she didn’t do that in the first place instead of telling me to write to Corporate, she told me this was standard procedure. Interesting?

I spoke with supervisor Tiffany, at ECR Department. She mentioned she had just discussed this same problem with another customer. She explained that with the code: “F-84, Pad Lifted at Charger Port” this is due to the consumer pushing too hard when plugging in charger and is not covered under their warranty. She was informative and pleasant but after hearing my story, said this is Samsung policy and nothing she could do.

My argument to Samsung regarding this decision, is that people naturally would tend to slightly push the charger into the port if they were having connecting issues and this shouldn’t constitute “undue stress or abuse” to the phone. If doing this for more than several times bends and/or lifts the inside pad, then this indicates the beginnings of the port breaking and should be considered a “Port Manufacturer Defect”.

Given address to send complaint letter to Richardson, TX but Corporate is in Ridgefield Park, NJ. Want specific persons name to send to. Does anybody know who manager of Communication & Device Solutions or Mobile Phone Division at Samsung?