I purchased a plasma samsung television less than a year ago. The sound broke down 3 weeks ago. Rang samsung, they sent out a repair man to fix it, he took it away to a shop in Penrith. I have 4 children and no television for the past 3 weeks, nightmare. I was told I would have to wait another 10 days for news. I will never trust samsung again.

I suggest no one ever buy a Samsung product. Bought a new washer and dryer (front load). Washer had problems within the first week, that was 4 months ago. No one ever calls you back. They give you a transaction number, I have a collection now. Still have same washer that doesn't work and now am demanding the dryer is replaced because the warranty repair tech scratched and dented the dryer. If new defective applicance, they DO NOT replace, but try to fix. I am told they will replace both now, after numerous repairs, but am still waiting for retail store to receive documentation from Samsung. I will never buy another Samsung product due to the customer service, or lack thereof.

I downgraded to the L770 from a D900 (good phone). The L770 is diabolical. I have had it for just over a month. The problems are:

1. You can't download info from your old phone without an extra sim card.
2. The phone automatically searches for 3G (without you even touching it) every couple of hours and searches and searches until the battery is dead. If you see it light up you can switch it off, but while you're sleeping you can't, so you have a dead battery every morning.
3. You can't deactivate 3G, even when you delete the 3G options (as I requested the Samsung technician to do) it still searches for 3G every couple of hours.
4. The default screen viewing time is 10 seconds - so you better be a fast reader. (This can be changed by a service technician but nothing in the user guide will tell you how).
5. You can't set your own menu options. (I personally prefer messages and phone book as default - it is, after all, a phone). On this phone Internet (3G) remains an unchangeable option, so you can only have 3G and one other option (e.g. Messages, phone book, etc).
6. If I get billed for internet on this phone I'm going to sue someone - probably the service provider - which means that Samsung gets off free!!
7. Battery life is 0.
8. Samsung should hang their heads in shame at ever having produced this garbage.

hey i got a samsung phone last year i've dropped it twice but it is fine... few days ago the phone started to stuff up...when people rung me i couldn't hear them and then the sound on my phone went completly... my phone went dead the other day and now it will not turn on i'm not very happy and wish to know what happened the phone is fully chanrged as well but it still will not turn on

Samsung is unable to provide service and honor their warranty in the metro Atlanta area. A metro area of over 4.5 million people and Samsung can�t find a single dependable service technician.

The Samsung Saga����Part 1

Almost 3 years ago my wife and I moved into a brand new home. We bought new appliances for the new home; one appliance was a Samsung RS2630SH refrigerator. It looked good, stainless steal, water, ice, child lock, all the bells and whistle.

Six or Seven months after the purchase the refrigerator started to make a very loud squeaking noise from the bottom. The refrigerator was still under warranty so I called Samsung. They promptly set me up with an appointment with Jiffy Appliances.

The Jiffy Appliance technician came out, stood next to the refrigerator, and diagnosed the problem with out touching the appliance. I should have known then something was wrong. He said I know what the problem is; I will order the part and be back within a week. Needless to say he never came back. Later on through discussions with Samsung I found out that the technician billed them for the work he didn�t do.

A few weeks went by and I called Samsung back to let them know that the technician never came back. They seemed a bit astonished considering he had billed Samsung for parts and service. From that point on Samsung was more concerned with them being fleeced by a crooked technician than fixing my refrigerator.

The Samsung customer Service rep said that she would have to call Jiffy Appliance find out what went wrong and call me back. Needless to say Samsung never called me back so after a few more weeks I called Samsung back.

Once again I go through the motions with Samsung, and they set me up with another local repair shop. AAA Southern Appliances this time. They gave me the number to AAA and told me they would set up the appointment. When I called AAA to confirm the appointment date and time, I got voice mail for days on end. When I finally got though to AAA; I was told that Samsung can not make appointments for them and that they never got a call from Samsung.

So I called Samsung again and was given the run around. I was told by Samsung that someone would get in contact with me. No one ever called me back, so my wife, an attorney, mailed Samsung a letter they sat on the letter and never called me back.

Part 2����The Samsung Saga Continues

As this noise from the refrigerator continues it has steadily gotten worse. I was holding my 20 month old daughter trying to get her to go to sleep. However the squeal was so relentless and lasted so long my efforts were futile.

We moved to another part of the house, I got her to go to sleep, and once again I called Samsung. We went back through all of what I just told you and the customer rep was surprised that no one ever called me back. She said they received the letter and that it was in my file.

She was nice, took my compliant and passed me off to the ECR team. I believe it stands for Executive Customer Response. After talking with them I didn�t feel like an executive. After once again explaining to them what has happened with my refrigerator the customer rep was more concerned about Samsung paying Jiffy Appliances for services they didn�t provide, and less about my refrigerator.

I was told by the ECR rep that my warranty had expired. I reminded her that when I initially called my appliance was still under warranty and that Samsung never resolved the problem. She told me she was going to call Jiffy Appliances, find out what went wrong and call me back.

I finally called a call back from Samsung. They told me that my refrigerator was out of warranty that they would provide the parts but I had to pay for the labor. I told them I would think about it and get back with them

Needless to say I�m online looking at prices for a new refrigerator. I will buy a new one. Place this less than four years old Samsung refrigerator in an open field, strip all the sensitive parts, let the neighborhoods kids throw eggs at it, beat it with hammers, and have a New Years Eve bonfire in the heart of the worst appliance I�ve had in my life.

My new refrigerator will not be a Samsung. I will check diligently to make sure that the new manufacture of my refrigerator can provide adequate service in a metro area as large as Atlanta. Over 4.5 million people and Samsung can�t find a decent repair technician to honor their warranty.