Dear Sir,
I bought an LCD TV of Samsung (modeled LA40N71BX) on May 7, 2007 in the local electronics chain store, Su Ning electronics store, in Chengdu, Sichuan, China. It was installed in my house on Juen 22, 2007. After not more than half an year, the screen of this TV turned black with only sounds of the programme. So we asked the after-selling service department of Samsung in China to repair it . After three times' repairement it did not work at all. Then the headquater of the after-selling service department of Samsung in Beijing, China, offered a new screen for me for free on 26 December, 2007. But still after a short time just before the earthquake of this year the same problem occured again! At that time my husband informed the after-selling service department of Samsung in China, and they advised us to continue to observe it. That's exactly before this year's earthquake happed in my province, Sichuan, in the May of 2008. After the earthquake, when we calmed down we still noticed the problem once in a while . On the evnng of November 25, 2008, it totally turned into a blank with a little dark light on my TVsreen. I informed the after-selling service department of Samsung in China of this bad news, they send a repairman the next day and the repairmen examinde my TV carefully with a conllusion that it was the problem of the screen again!
But this time the after-selling service department of Samsung in Beijing, China, refused to exchange a new and qualified LCD screen for me for free, because, as they insisted, the time of guarantee of my TV was expired . I doubted weather they referred to authorized three gurantees for the TV products. According to it, all the TV products should be guranteed a free repairment, or exchange afted three usesless repairment wihtin one year, and if some parts of the TV products have been exchanged, the time for the three gurantees should be renewed. That means my TV screen should be exchanged with a new one for free. But they insisted on charging me for a new one.
I have three questions:
1. since there is no specific law to regulate the three gurantees for LCD TV products in China, to which law or rule does Samsung refer ?What's more, according to it, all the TV produces should be guranteed a free repairment, or exchange afted three usesless repairment wihtin one year, and if some parts of the TV products have been exchanged, the time for the three gurantees should be renewed.
2. if Samsung referrs to the normal TVproduces ' three gurantees law in China, Samsung should be well aware of the regulations in this law that a color TV should be guranteed for one year, with its main parts such as display tube within at least 3 years. Since an LCD TV has no display tube, its LCD screen should be its main part as display tube to a color TV.
3. As the same problem has happend to the sme part of my LCD TV which was exchanged not more than one year ago, how could the after-selling service department of Samsung in China calculated its gurantee time from the very beginning of the buying.
I stongly object to the policy and attitude of Samsung towards its consumer! I strongly throw doubt on the quality of any Samsung's products! I confirmly require Samsung to exchange a new TV screen for me for free and also provede me an authorized written gurantee for the quality of it with a renewal of the gurantee time.
yours sincerely
li hongbo

A blue ray player that did not last through 10 DVD's.


I bought a brand new Blue ray Player from samsung 499 plus taxes, plus a 150 $ HDMI cable, which the future shop sales rep talked me into buying. Since I have a 46 Inch Samsung LCD TV at home, he told me it would be perfect.
So I paid lousy 683$ for the package, took it home and installed it...and i got to enjoy the Player for about 10 DVD's...then is started malfunctioning...so I read through the manual...and found out how to RESET the DVD player...and it worked through another 2 DVD's and then finally quit working...it fell into a mode where I could not even reset it...
So, dissapointed as I was I decided to talk to my future shop sales rep...which I had spend a good deal of money in the past years...anyways...the Unit being practically new...a few month old...I was told that, because I did not buy the extended warranty ( rip off anyways)...I had absolutely no warranty with Future Shop...and I should return the player to samsung.
I did actually not wanted to return the UNit at all...I wanted the Blue Ray Expert to tell me how to reset the player again...but since I did not have the extended warranty...there was no help for me available...
Thats what I call customer service...

Stupid enough from me anyways...because I received last X mas from my family a wireless headset...which unfortunately never worked from the beginning on...luckily my wife had bought extended warranty for those ones.
So I went back to future shop...and wanted to replace them...unfortunately they where out of those ones...and I had to upgrade...so I bought the next better ones...and can you imagine...i wanted to transfer the warranty, because the first ones never worked form day one, ...but ...not a chance...the 80 $ warranty was gone like a fard in a windstorm...I explained...that I clearly felt ripped off...but they did not care all that much for my hurt feelings...

francly... I dont care all that much for the lost money...I am just dissapointed that people can get officially ripped off...
But one thing is for certain...they have seen me and my debit card the last time.

Future Shop sucks pretty bad!!!

I purchased a Samsung Plasma Television in April 2006 for $2506.00 in Sears in Jersey City, NJ. By October 2008 there were red blotches on the screen. A Samsung approved tech came by and chanrged us $426.00 to repair it last week. They said they had no receipt availible when I requested it. Today the red lines have re-appeared and we are told that the next reapir may cots up to $1000.00. I should have never bought Samsung--I never will again.

After 18 months of ownership the TV failed terminally - Samsung "Customer Care" not interested! I will not be purchasing another Samsung product. If Samsung are serious about quality then they should offer more than the bare minimum in terms of warranty.

Poor customer service. Had unit repiared twice w/ground shipping across the country. I had to call customer service so many times I can't count. Unit was never fixed properly and requested a NEW on. The sent a refurbished and I declined it. It took 5 more calls and talking to 3 different supervisors to get a new unit and an extended warranty.