My 45 day old Samsung LCD TV broke in early July. Since it was under warranty, Samsung told me to ship it at my expense($18.39 on 7/11/08)to the service center. The TV came back just as broken as when I sent it. I was advised to send it back a second time at my expense ($18.39 on 7/23/08). The TV came back fixed, but I sent a letter of complaint on 7/23/08 saying that they should reimburse me for having to ship it a second time. I received no response to that letter. I made follow up phone calls on 8/27/08 and 9/22/08. Someone finally called on 9/27/08. When I returned the call on 9/29/08, I was told they do not reimburse for shipping, but that they could extend my warranty by 8 months. While I am glad about that, I still feel they should reimburse me for the second shipping expense, and for my trouble in having to hound them for 3 months. I would be unlikely to purchase a Samsung product again. 10/1/08 - One day after I originally posted this, Samsung called and offered to reimburse me for postage for the second shipping instead of the warranty extension. I took the money, although it would have been nice if they had offered both.

SAMSUNG WA13U7 13KG WASHING MACHINE WAS PURCHASED 12/12/07 AND IS NOT WASHING CORRECTLY .
WAS REPORTED 13 /10/08 . TILL DATE NO CONTACT HAS BEEN MADE

We purchased a Samsung refrigerator from Best Buy in August of 2005 and have had nothing but trouble with it since. After the first year, the icemaker stopped making ice because the heater went out and the water frooze in the line. The repairman that was sent out was condescending to my wife and borrowed our scotch tape to make the repair. He was actually the third sent out. Less then a year goes by and it stops making ice again. This time I suspect something going on with the temp because it gets water and it makes ice, but won't dump. Also, ice cream won't freeze. So it would seem that the temp sensor in the icemaker didn't show it was ready to dump. I went to the website and found the trouble shooting page. There were a number of suggestions that I had tried 10 times so I decided to see if there was a bunch of dust or what have you on the coils. After pulling the frig out and taking the back off I found the fan to the condenser was not working and if you spun it by hand it tried to work but didn't and it made a squeeking noise and it was 1, 000 degrees. So I call customer service and explained we have had issue with this since day one and it would be a feather in their cap if they would send me out a new fan assembly. Reminding her this thing was $1600, just 3 years old, three repairman have been here for this and I have owned a dozen Samsung phones over the years. She said I was too far out of warranty to send me the $27 part. They could care less and left me in the dust. So over $27 I will NEVER purchase another thing built by Samsung and I suggest you do the same. That's unless you enjoy being totally blown off by a company you have spent thousands with over the years.

I told my wife to buy the Fridgidaire.

I purchased a Samsung Camcorder about one year ago. Within 6 months, it was not functioning properly. It would not eject the dvd. I called tech support and had to send it in to get repaired. It was returned and again did not function correctly. I called to have it repaired and was told the warranty had expired thus I'd have to pay for the repair. Upon much complaining, it was repaired for free. It was again returned and I didn't use if for about a month because, by that point, I was tired of dealign with the camcorder and the frustration it caused every time I tried to use it. Finally, I said to myself, "I paid for it and I should use it." I tried to use it, it gave me an error message. Although I explained that it woudl be the third time they'd be repairing it, I was told I could not have the camera replaced without them checking it and having yet another opportunity to fix it. I sent it in and it was returned. After about ten minutes of video (the batteries die very quickly!) I tried to use the camcorder some more. I got another error message telling me I did nto have a disk in the camera (I just put one and recorded ten minutes on it!). Ultimately, the point of buying a camcorder is to have memories that last a lifetime. Well, thank goodness for my camera because I missed my children's birthdays, graduations, vacations, field trips, first day of school, etc. etc. It is a shame!!!

I BOUGHT A SAMSUNG 50" DLP TV FROM SEARS IN MARCH 2006 WITH A 5 YEAR WARRANTY SERVICE PLAN. THE TV WENT DOWN IN MARCH 2008, WITH REPAIRS UP TO JUNE 2008. THE TV IS NOT REPAIRABLE AND WAS TOLD IT WILL BE REPLACED. MINED YOU THAT MY WARRANTY IS BEING USED UP TILL NOW, WITHOUT ANY TV AND DELIVERY DATED IS UNAVAILABLE TO BE SHEDULED SO FAR. I AM DISABLED, AND VERY EXHAUSTED WITH SEARS TELEPONE SERVICE. I HAVE SEVERAL SEARS PRODUCTS IN MY HOUSE, AND THIS TRULY IS HIGH VOLUME STRESS ADDED TO MY HEALTH. I WILL SAY CERTAIN SEARS PEOPLE HAVE BEEN VERY HELPFUL, PERCY WILLIAMS-ELECTRONICS, DAN PIERCE-ASST.STORE MANAGER- IN ORANGE PARK, FLORIDA.BUT THE DELIVERY SERVICE THAT THE STORE USES IS NOT TO MEET MY NEEDS. I HAVE CLEARED MY DOCTORS APPT. ON WED TO RECEIVED THE TV AS PROMISE BY DAN PIERCE, TO THURS, BUT THE DELIVERY SERVICE CANNOT DELIVER. THIS YO-YO HAS ME TOTALLY DISGUSTED WITH SEARS AND THE ENTIRE CUSTOMER SERVICE BEING GIVEN TO ME. WHAT HAS HAPPEN TO THE CARE OF OUR HUMAN RACE, A HAND SHAKE USE TO BE FRIENDLY NOW IT'S A DEATH CERTIFICATE. PLEASE HELP ME RESOVED THIS ISSUE. MY MONIES ARE JUST AS GOOD AS YOURS. I SHOULD NOT FEEL THIS WAY, THANK YOU AND GRACEFULLY, NEAL&KALLY HERRING.