Purchased a Samsung plasma TV 30/4/06, 11 months later it wouldnt work. It took 10 weeks to replace, thats ok but now the replacement doesnt work!! It lasted a whole 15 months. When I spend $3, 500 on something I expect it to work for at least 5 years. I only had a 12 month warranty so - to bad so sad looks like I will have to buy another TV. GRRRRRRR

I purchased a Samsung 50" Plasma TV on 3/2/08. On 8/3/08, it stopped working. No picture, no sound. I did the usual, checked the cable box, checked the connections, checked the surge protector, unplugged and replugged the unit. Nothing.

I called Samsung customer service 8/3/08 at 10:53 PM, spoke to Peter. He suggested unplugging it and replugging the unit. Then suggested plugging directly into the wall by passing the surge protector. Nothing. He then gave the name of a service provider. Told me to call the service provider and they would come to my home within two days.

8/4/08 - called the service provider. He said he would not come to my area, too far away. Said he had told Samsung this on a number of occasions.

8/4/08, 10:41, called Samsung service and spoke to Anthony. He said he would find another service provider. He called two companies; neither would come to my area. Anthony told me I was in a "no service" area and would refer my call to the Executive Customer Relations group. Anthony told me someone from ECR would call me before noon of the same day.

8/4/08, 7:55 PM, called Samsung, spoke to Josh. He told me there was nothing in my records about "no service" area or ECR. He suggested I call ECR the next day as ECR closes at 5PM.

8/5/08, 11:33 AM, called Samsung, spoke to Kim in ECR. She said nothing to report, suggested I call the next day.

8/5/08, 11:32 AM, called Samsung, spoke to Cathy in ECR. She explained that Samsung would have to exhaust all efforts to find a service provider. I asked how long that would take. Cathy said she didn't know. I asked how they would find a provider, since the closest providers to my area would not come to my house. Cathy said she didn't know that they do something with the computer to find a service provider. I asked if she could give me a ballpark range of how long it would take. I asked if I could speak to someone who could shed some light on the process. Cathy said there was no one else to speak to since I was dealing with the ECR which was as high as you could go. She again said she didn't know but told me I had only been waiting for three days, which isn't a long time. She suggested I call back on Friday, 8/7/08.

8/7/08, called Samsung, spoke to Debbie. Debbie said they had found a provider and placed me on hold to call and set appointment. When she came back on line, she told me that provider does not service my area. I asked how they were going to find a provider, since no one covers my area. She said they would have to work on it for 21 business days before they would consider any other options. I asked when the 21 days started, on my initial call, or when they found a service tech. She wasn't sure but assumed it would be from my initial call. She suggested I call back in a couple of days.

Here's my beef:

1. $2, 500, brand new Samsung 50" Plasma stops working 6 months after purchase.

2. Samsung can't find a repair technician in my area, but tells me to hang on for 21 business days while they try to round someone up.

3. I have to continually call them, instead of Samsung updating me on their progress.

I will never purchase another Samsung product.

PLASMA TV WAS RUNNING FOR 10 WEEKS WHEN IT POPPED AND THE VIDEO WENT OUT. TURNED POWER OFF AND BACK ON STILL NO PICTURE. TURNED OFF. 10 MINUTES LATER SMOKE DETECTOR STARTED GOING OFF. PETS AND CHILDREN EVACUATED FROM HOUSEHOLD. UNIT UN PLUGGED. ADULTS EVACUATED FROM HOUSEHOLD. WENT TO SEARS WHERE PRODUCT WAS PURCHASED. WAS TOLD BY SALESPERSON HE DIDNT MAKE THE TV SMOKE. GREAT PRODUCT AND SERVICE.

On April 19th 2008, I bought a Samsung 27'' Slimfit TV from best buy, Chicago, (purchase reference number: 031306008555). It worked smoothly till July 9th, that means within two months it went blank, no power, no signal nothing...!! I felt like I am the unluckiest one in the world... coz TVs are believed to run for years without any problem.. i called the Samsung call center, for a service, they did say that they are going to repair it for free... but with a ray of hope I asked them if they can replace the TV, the customer agent answered me with a parable... that she bought a new jeans last week, but the button fell off... her heart broke, she explained me that all this happens in this consumer world. ha...!! well answered babe..!! you might become the employee of the month for the best call of the month... anyway... my TV is not yet repaired by them, its 24th of july today... they keeps on rescheduling my home service. God knows when they are going to appear!

But anyhow, I will never go for Samsung appliances, they may be good, but for a prompt service after the purchase, they are not good... you might regret for the level of quality of their customer service.

God bless Samsung, best bedi!

Sai Services - Samsung's authorized service agent is the most pathetic service provider I have come across. They will never send people on time for servicing. They will call you but will never send the service engineers. Samsung should strip this agent of being its authorized service provider if they care about their reputation.