I'm journey to the train from sealdah to jadavpur. then between Park Circus to Ballygung I've stoled my mobile at 10.30pm. Model-Samsung E-250, IMEI No.- 356031016780749, Ph. No.- 9883411777. I've launch GD at Jadavpur Police Station. GD No.- 413, Date- 05/09/2007. at 10.30am. If u got the mobile then return me immediately as soon as possible.

I was gifted a Samsung HT Q20 home theater system recently. The wires which connect the DVD player to the speakers/ woofer were lost in transit. Since then, calling up Samsung has become a part of my weekly (if not daily) routine and so far I have called them up at least 8 times. First, they said they will send someone to fix it. After so many days someone (supposedly their technical man) comes up and says "Oh, I see that the wires are missing." Thank you, Sir but thats something we figured out long back. He said he will come back with the wires but I guess he lost his way to my house since then. I have been calling them up on regular occasions only to hear answers like - sir, we don't have the wires/ sir we cant do anything; get it from the local market. I have visited countless Samsung shops and talked to almost all their service centers in Delhi and no one seems to have a clue as to what to do about it. Is this the kind of after sales service you can expect for a high tech product like a home theater esp from a company like Samsung? I am very much contemplating going to the consumer court. It pains me all the more because it breaks all the myths I had in my mind about the "coolness" of Samsung which led me to buy an LCD TV, a small TV and a microwave all of brand Samsung.

I Purchased a Brand new Backjack I607 cell phone (with 1Yr manufacturer warranty) and within 30 days(rarely used), the cell phone froze up. I called up Samsung and opened a work order with them and shipped the cell phone per their instructions. After 45 days I received the cell phone back from them along with a letter stating that the circuit board is cracked and it is not covered under warranty and that they can do nothing about it. I called them up several times with no avail. This cell phone is hardly used and never dropped on the floor or water and still looks brand new without a single scratch. They even stopped responding to my calls and letters.

I am stuck now with a non-functioning phone and this is the worst company ever.

I bought in feb 2006 a 440 lt samsung frost free from samsung digital home, amritsar, punjab.
Within 5 months of purchase, there was a problem of water leakage and jammed temperature controls.

Since then, i have complained regularly (once every 20 30 days) to the local service station but they attribute all this to "design flaws" in the fridge. The extent of their their technicians "service" was to use a blow drier /jug of boiling water on the faulty temp controller which they claim is the problem. Ever since this summer started, the cooling also started going down.

Things came to a head this july, when the fridge stopped cooling and the freezer worked intermittently. The technicians visited me on 8,9,10,12,13 and 14 july but each time they had different diagnosis (different technicians !) but no solutions. The extent of their "service" was to chuck boiling water into the freezer cooling vents which unjammed the controls temporarily, but they froze soon after.

One bright chap said the vents were too small and proceeded to file them to a larger size. he claimed this problem was common in all fridges of this model. As expected, no effect, no cooling and lots of leakage.

Next guy changed some temp control parts and charged 580/- out of which 200 was for parts and rest for labor (he had to open THREE screws and snip lots of retainer clips which he didn't replace). since i was at wits end, i coughed up even though the company should have taken responsibility since this was a problem which developed within 5 months of purchase.

What gets my goat is that the next day 14/7/07 when the same problems recurred the guy who sold me the fridge blew me off saying he had no time to listen to my problems (even though it was the first time i was talking to him, and that too only because HE had told me to call him if the problem persisted). In the meantime, the "engineer" limited his servicing to bitching about how they have to suffer because the fridges have these problems out of the factory.

On consulting other mechanics i have found that there are NO faults in other fridges of this model (so much for design flaws). Also, that all the boiling water is going to create problems of rusting and failed insulation very soon. Also that the vents being filed to a larger size means that the temp controller is effectively bypassed.

Most unprofessional, untrustworthy and unconcerned company with an attitude problem to boot.
I want them to a. repair at their cost b. refund my cash c. indemnify in writing that future rusting /insulation failure will be tackled free by them d. if they claim a design flaw, change the fridge with one which works.

Samsung monitor service.

Called to receive replacement monitor. Had a $500 retainer put on my debit card to have the replacement sent to my home. Received a defective monitor. Sent it back. They kept the $ hold on my account.

The second replacement monitor was sent to a UPS store when it should have been sent directly to me. No $ hold is necessary for this type of replacement transaction. It took a 30 minute phone call to get my money released.

The total time I had to spend on the phone with Samsung, just to get a replacement monitor is over 2.5 hours. This includes the original phone call, 3 to get the defective replacement taken care of, and the last to get my $500 back. I am not sure I would have had it refunded if I did not call.

I had to wait days for the broken replacement to get back to the service center before they would send a second replacement. They would not expedite the release of the second monitor.

This has taken over 3 weeks.

Now, I have to go out to a UPS store to pick up the second replacement and drag my old on with me.

Kathryn