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yolandip
April 22, 2011
Repair unsuccessful
Bought a Google Nexus S in January 2011 and noticed only later that the touch screen was defective. There was an area 2.5 inches from the top of the phone, that was not working at all. In he beginning I thought it was a problem with the application that I was using but after trouble shooting and installing Touch Test, I noticed it is a problem with the phone. I tried everything and after calling the Samsung call center on the 5 of April 2011 and explaining to them what the problem is and even offered to send them a photo of the exact area that I am having a problem with. They said that I have to send the phone to them for repairs. I received the phone back on the 21 of April 2011 with a note that said that the problem was found and they did a systems update... Of course the touch screen still has the part that is not working that they never even mentioned. What is the point in explaining what the problem is when nobody is listing to you?? Phoned Samsung again the same day to tell them that the phone still has the original problem only to hear that the technician probably didn't understand what the problem was. Don't know why I gave my cellphone number if they couldn't go to the extra mile and just ask me again what my problem was. Now I have to send the phone back again and will have to wait another 2 weeks to see if this time they can fix the problem.
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BiLL Solomon
April 19, 2011
Dryer Samsung Dryer DV448AEP/XAA
About two month ago I had called Samsung for a banging noise from the dryer. This Dryer along with Washer was bought early 2009 From BestBuy, We had Paid well over $3000 for this pair.
After we had verified that the dryer leveled, I had been referred to a local service repair shop, I've been told to check with the service shop first, if their service is not fulfilling Samsung can accommodate me.
After I called the service "Virginia Electronics MSC" as I had been instructed, They asked me for the following:
1- $95 to schedule an appointment +
2- $95 for diagnostics +
3- Parts and Labor
Common now, You are asking to pay over $400 of repair for a dryer that hasn't been used frequently, which is still top of the line from Samsung and paid top dollar for it. to start, we take all our cloth in dry cleaner, so the dryer is really in a mint shape and is hardly used.
Only after a handful of spinning with this top of the line Samsung equipment, That I had paid over $3000 from Best Buy, I had to pay this much money for service!!!. My $200 washer was running flawlessly over a decade, with no problem of what so ever
But now!. How much we really need to pay for service for top of the line appliances, that was bought after the store recommendation..?
I am very upset, very disappointed, and I am demanding a courtesy repair service from Samsung, as this issue is for one, Not fair for consumer who pay top dollar for top of the line appliances, two, happen too soon for this kind of products. even after warranty expire.
So, Can you, out of defending the reliability of your products, and preserving the high quality customer service, fix this issue for me..?
only Samsung, can answer this question, So, I will be waiting!!
Sincerely,
BiLL Solomon
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