I am sick and tired of Geek Squad service. I have a service contract for a Samsung side by Side Refrigerator bought at Best Buy with Geek Squad. I had a complaint lodged on June 2nd and the Tech came in the next day to look at it. On hearing the sound from the refrigerator he said it needs a new fan and he will order the same from Samsung and will be back on June 14th with the part at 10:00AM. By the by we have to wait at home for the tech for a service cal window of 4 hours. So I loose half a day of leave for this service call. The tech even made me feel the high temperature on wall of the refrigerator between the Deep freezer compartment and the Main compartment of the refrigerator to show his diagnosis of the defective fan.

June 14th, the tech does not show up and when I call Geek Squad says they never have an appointment for me for the 14th and it is only after I receive the parts from Samsung directly and the next available appointment is the 19th. I lost another half day leave at work.

Come 19th June and another tech comes in and says the part that has been sent by Samsung is not correct and he has to come back again after they get the correct part on the 22nd between 1-4 PM. But this time the technician is nice enough to tell me that he will call me 30minutes before he reaches my house so that I can come from office and not loose another half day leave at work.

22nd June the tech calls me to inform me that since the part did not come in he will not come in and at this junction it is not in his control anymore and I need to call and reschedule another appointment. I get bugged about the whole issue and call Geek squad. After all the long conversations with operators, Appliance specialists etc etc, I get transferred all the way to Corporate Customer relations Office to be told by them that all they can do is see that the appliance is fixed, they are sorry about it and they cannot see any of the history behind the service mess so they cannot comment anything nor can they help in any other way. So I get angry and ask for a cancellation of a recently renewed 3 year contract with Geek squad and am informed that they will have to transfer me back to the Operator and I have to make my request for cancellation in writing by US mail or FAX. For renewal it is possible on the phone but for cancellation I have to put it in writing by US mail or Fax. What kind of service is that?

Geek squad reschedules another appointment again for the 26th of June for the correct fan to be replaced. The Tech arrives and replaces the correct fan on the 26th at around 1:45 PM and after 6 hours of the service call I realize the wall between the Freezer and the Refrigerator unit is still hot. I call Geek Squad again and go through all the lengthy phone service and get connected to one of their tech who is supposed to be a veteran of refrigerators repairs and he tells me the heat on the partition wall is because I might not have cleaned the condenser unit and I am supposed to read the operator manual and clean it. Geek Squad is not responsible for cleaning the unit. I am about to blow my top when he keeps saying Hello ! Hello ! Hello ... and the call gets disconnected.

I call geek squad again and get connected to an Appliance specialist who says he will try and get this sorted out by talking to the right person and after a 15 minute of hold I get connected to a TV technician. I am beyond getting angry and just laughed out of anger. He was an extremely nice Tech, apologetic and fixes up another appointment for the 30th of June and he said he will see what he can do.

I get a call again from the veteran tech to confirm the tech's visit again on the 30th of June and brings the dirty condenser issue again and tells me in the future when ever I buy any equipment or appliance please read the manual correctly before complaining against anybody. I was shocked about the audacity of the Technician to tell me that. I just blow my top against him and I tell him he has no right to tell me to read the manuals of all appliances and whatever I buy and tell him that when their own technician, who is trained did not know this and replaced the wrong part (twice) and here we have a tech trying to tell me the fault is mine of not cleaning the condenser of the refrigerator.

I am just shocked with the service quality of Geek Squad. I do not know what to do further.