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Anurag Mithal
June 1, 2011
Poor Service & Product Satisfaction
I have purchased Samsung refrigerator RT29BDPSI, model number 05974ZAZ600717H on dated 12/09/10 from M/S Navrang Audio Vedio (P) Limited, D 10, Vikas Marg, Laxmi Nagar, New Delhi, 110092 for Rs. 16500. This is to mention here that the main door of the refrigerator is not aligned properly since beginning and there is more gap towards left side. We have checked other refrigerators and found that are having same gap from right to left. Due to this refrigerator has a problem in cooling for the things kept in door. We have called customer care many a times and few times the person has visited also but the problem still persists. Secondly, the engineer do not want to listen our problem, instead he try to just convince us that the product is OK. Now what to do with cooling which is not good et al. We do feel that there is a problem in the product as even engineer is not able to correct it.
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July 10, 2008
No complaint, just remedies
THIS NOT A COMPLAINT BUT A RESPONSE TO THOSE WHO HAVE SAMSUNG REFRIGERATOR TEMPERATURE PROBLEMS. When the compressor is running both evaporators are charged and during a heavy ice demand a PF(power freeze) condition occurs. During this time the fan in the refrigerator compartment is off and temperatures at both freezer and refrigerator evaporators will plunge down to -20 degrees F. At such low temperatures cold air migrates down into the drain trough area causing the defrost water to instantly freeze, thereby forming a block of ice that seals off air flow through the evaporator coil and also plugs the drain holes with ice.
The fix to this problem is to unplug the refrigerator for 10 seconds then re-plug it in and the display will show the actual temps and not the set point temps, then set the freezer temp 0-4 degrees above zero.
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