Dear Complaints Board, I have purchased a Mobile from your authorized distributor named as HELLO WORLD, 4, Murlidhar Complex, Opp. Saraswati School, Jai Hind Cross Road, Maninagar, Ahmedabad – 380008 on 10th June 2006 wide Invoice No. 241 for Model Samsung D820 Sr. No. 351746/01/081727/1. Battery No. SINAA3A72825/1. During my use of mobile I found that my mobile is not workin properly with Blue Tooth device of Mobile’s main component. So, I have given my mobile in your registered service station with the said complain. Inspite of my several complain it was not repaired upto 5 times. (i.e I have given my mobile in service for 5 times with same complain.) And as per instruction of Mr. Vivek, My mobile was sent to Bombay for total Check up but no result. At last Mr. Vivek told me that they will replace my mobile with new one. But I have been given used mobile and I doubt that it is the same mobile and the Stickers on phone and Battery only replaced. The Sr. No. of used mobile is 351746/01/023472/5 and Battery No. is S/N: AA3A619ZS/1. And Surprising fact is the Mobile which is given to me in replacement is with the Same Complain. If the Mobile is replaced that how the same complain arises. So, I have been harraced for 20-23 days for the same and every day I was visiting your service station. I have been given so many commitments for every time but it was not fulfilled for a single time. At last when I have talked with Ms. Hiral and asked for the replacement of Brand New Mobile then she told me to submit an application for the same and within a week I will get the same.

I am very surprised that Company with large goodwill in the electronic market can not solve this kind of problem within 20 days. I have spend lots of time, so many calls with your service station but no result. Even the replaced mobile is containing same problem. So, Ms. Hiral told me that she has to take approval for a replacement of mobile with Brand New Phone on the basis of application. All most one month is over and still my problem is not solved. Only because of this and to survive my loses with business I have purchased one new RIM to get in touch with my Family Members, Friends and Business officials. Who will bear this cost? I have spent Rs. 14000/- + for your Samsung D820 handset but it is worth less.

Now, I request and hope that you will take this matter seriously and will replace this mobile with Brand New Handset or Money Back. As you know that Customer is more powerful media for advertisement.