Bought a 50" Plasma TV with 3-d, having issue with halo around peoples head and images overlapping. When we contacted Samsung customer service, found out tv already had been purchased before and a ticket was placed to have the problem fixed. According to customer service with Samsung, TV was to be returned to them and no placed back on the floor to be sold. I have been on the phone with Samsung customer service on several occasions in the last week and spent over 5 hrs and still nothing from them. Currently on hold with Samsung Customer Service as this is typed. Now the person in Executative Customer service is trying to schedule service for a TV that was previously told could not be serviced.