I am writing this letter to let you know that this was my first and last vacation to any Sandals Resort. We arrived Saturday December 5, 2009 and returned on Saturday 12, 2009. My Sandals experience left a very sour unforgettable taste in my mouth. To this day, I’m as upset as I was the day I arrived. I have posted my review of Sandals Negril on the trip advisor website and Inc., contacted the Department of Community Affairs, Inc., submitted a letter to Arnold Diaz on my fox news and I will continue to do whatever I can to let others know what you see is NOT what you get.

We have been to a number of islands and resorts and without a doubt this was the worst place we've ever stayed. We were disappointed from the moment we pulled up. Sandals does a great job advertizing only their luxury accommodations. The so called deluxe / premium rooms don’t even exist in the catalog. Unless you stay in the suites, you may as well save your money and stay at a Hotel/Motel. You misinform the public with deceptive advertisements. We were totally disappointed with the grounds, the pool, the very narrow beach, the small rooms, and most restaurants. I would not recommend Sandals Negril to anybody. I thought we were pulling off the road due to car problems. I had no idea the hotel was only a few feet from the road we were travelling on and we were being dropped off - YUCK. The resort is built right off of a noisy highway and you are reminded of it daily by the noise the traffic made, which was clearly audible on the resort grounds.

Some sections of the beach were only wide enough to accommodate the length of the beach chairs themselves. The water was not the enticing clear aqua color you see in the adds, due to all the sea grass growing at the bottom. Our first room (2303) was the size of a closet, when you opened the door you could fall onto the bed. I've stayed at places that had bigger Jacuzzis then this room. Every time I walked to my side of the bed, I hit my head on the entertainment/TV hutch. Our view was of the red roof top of the lower levels of the hotel. Water always collected at the base of the stairs. As cautious as I was, I always slipped. After we complained they moved us to a new section with an ocean view. The view was definitely better and the room a bit larger (this room had a desk and chair) neither rooms/beds were comfortable because they only contain one mattress supported on a wood slats. (No box spring) I woke up each morning with bug bites I did not have when I went to bed and though I did not see any bedbugs, I’m relatively certain that’s what caused the bites (that was in our second room, 5234).

You needed to wake up at 5:30 in the morning if you wanted a good spot on the beach, in the shade or under an umbrella, or if you wanted to get a raft. The concierges saved all the good chairs and floats for the folks in the more expensive rooms. What a waste, most of the reserved chairs/floats were never even use. There were ants everywhere, on the beach and in the rooms. The best selection of breakfast and lunch of course was when they first brought everything out. Waking up at 5:30 to reserve my spot and eating breakfast at 7 am was not our idea of an ideal/relaxing vacation. Breakfast lunch and dinner had limited hours. Lunch was from 12:30 - 2:15?!?! We ate at the Sundowner and Barefoot restaurant, once which was more than enough as the food was less than adequate. We were lucky enough to reserve Kimonos twice, where the food was quite good.
The day before we left, I was in the shower adjusting the water. As I lifted the leaver to turn on the shower, the tub spout catapulted out from the wall and hit me in the leg. Water was now spraying out from a hole in the wall.
The few days I went to the gym, there were never any towels nor did they have any bottled water. Worst of all, there was no disinfectant to spray down the equipment with and there were no paper towels to wipe down the equipment either.

I would also not recommend booking through the sandals.com website. When I did this, multiple parties became involved, so when you have a problem with your reservation, everyone points their finger to the other person and no one takes ownership or the responsibility to help resolve the problem. I finally had to go to a travel agent for help.
I would rate this as a two star resort, and that rating would be generous. It was nowhere near the luxury vacation advertised and definitely not worth the money. I've stayed at far nicer places for a lot less money. I will never recommend or stay at another Sandals.
My daughter also went to Sandals in St Lucia. She stayed at the Regency (she said it was just ok) and was glad that she didn't stay at the Halcyon which she saw and said was a poor facility.