WE STAYED AT BEACHES BOSCOBEL 7/12/10-7/18/10. I FELL ON THE POOL STEPS ON 7/16/10 @ APPROX 10:30 AM. IF YOU GET THE REPORT I SUBMITTED TO THE NURSES STATION YOU WILL HAVE THE INFO YOU NEED. I AM EXTREMELY UPSET AS WE WERE MADE TO PAY FOR EVERYTHING OUT OF OUR POCKETS! AFTER THE INITIAL MEETING AT THE NURSES STATION NOT 1 EMPLOYEE OR MANAGER INQUIRED AS TO HOW I WAS DOING OR OFFERED ANY ASSISTANCE OF ANY KIND. ONE GENTLEMAN RODE WITH US TO X-RAY LAB & A DIFFERENT ONE RODE BACK TO THE RESORT. WHEN WE GOT BACK TO RESORT DR BAKER TOLD ME I HAD 3 FRACTURES IN LT WRIST & DID I WANT SURGERY AT THE PUBLIC OR PRIVATE HOSPITAL. THEN SHE LOOKED AT A PAPER & TOLD US THE PRIVATE ORTHOPEDIC DR WAS AT THE PUBLIC HOSPITAL. WE WERE ALSO TOLD WE WOULD HAVE TO PAY THE BILL. I RECEIVED AN INJECTION OF VOLTAREN & DR BAKER & NURSE WRAPPED MY WRIST BEFORE I LEFT FOR X-RAY. DR BAKER GAVE ME AN INJECTION OF VOLTAREN & 10 VOLTAREN PILLS FOR $150 & HER BILL WHICH WE ALSO HAD TO PAY.

NOW I AM BACK HOME & I HAD SURGERY ON 7/21/10. THEY HAD TO PIN A BONE IN MY WRIST BECAUSE OF A DISPLACED FRACTURE. ALSO HAD TO HAVE CARPAL TUNNEL RELEASE ON SAME WRIST BECAUSE OF TRAUMA & SWELLING. I WILL BE WEARING A CAST FOR 6 WEEKS & MISSING WORK. I HAVE TO ENDURE THE PAIN & AGGRAVATION FROM ALL THIS. MY HUSBAND HAS HAD TO GO TO WORK EVERYDAY, COME HOME COOK, CLEAN UP, SHOWER ME, WASH & DRY HAIR, HE ALSO HAS TO DRESS ME.

I FEEL BEACHES BOSCOBEL OR SANDALS IS RESPONSIBLE FOR ALL MY EXPENSES INCURRED AS IT WAS DUE TO NEGLIGENCE ON THEIR PART. IT HAD STORMED THE NIGHT BEFORE & THEY NEVER CLEANED UP AFTER OR CLEANED POOL. IN FACT WE NEVER SAW ANYONE CLEANING THE ENTIRE TIME WE WERE THERE. IT WAS EXTREMELY SLIPPERY IN & OUT OF POOL AREAS DUE TO THIS FACT. MY YOUNGEST GRANDSON, "KANIN", FELL ON THE STEPS GETTING OUT OF THE POOL & SKINNED HIS KNEE & FOOT. MY OLDEST GRANDSON, "DEVIN", WAS IN BED FOR MOST OF THE DAY WITH DIARRHEA & DEHYDRATION. THEY BOTH WERE AT THE NURSES STATION.

I ALSO THINK WE SHOULD BE REIMBURSED FOR OUR VACATION AS IT WAS COMPLETELY RUINED! THE REST OF THE SUMMER IS ALSO RUINED! BESIDES ALL OF THIS ON THE 13TH I WAS GETTING READY TO GO DOWN THE SLIDE @ THE WATER PARK ON A TUBE. THE GENTLEMAN AT THE TOP WAS ASSISTING ME TO SIT IN THE TUBE, HE SAYS “ARE YOU READY”, I SAID “NO” & HE PUSHED ME DOWN ANYWAY. AS A RESULT I FELL OFF & BANGED MY HEAD & RECEIVED A HUGE GOOSE EGG & A CUT IN THE TEMPLE REGION OF THE LEFT SIDE OF MY HEAD. I WENT & ASKED ONE OF THE LIFE GUARDS FOR ICE TO PUT ON IT, WHICH HE DID. HE THEN TOOK MY NAME & ROOM # & SAID SOMEONE SHOULD BE GETTING IN TOUCH WITH ME BUT THAT DIDN’T HAPPEN.

WE HAD TO CALL FOR PILLOWS & CONSTANTLY HAD TO CALL FOR TOWELS AS THEY WERE NEVER LEFT WHEN THE DIRTY ONES WERE TAKEN. ON THE INTERNET IT IS ADVERTISED IF YOU HAVE A LUXURY SUITE YOU GET FULLY STOCKED BAR IN ROOM, PLUSH ROBES, CHAMPAGNE ON ARRIVAL, UP-GRADED AMENITY KIT ETC. OF COURSE NONE OF THIS HAPPENED, IN FACT, THE AMENITY KIT WE DID GET HAD 2 BOTTLES MISSING & WERE USED! WE WERE SUPPOSED TO HAVE A PERSONALIZED WELCOME UPON ARRIVAL & A VIDEO OF JAMAICA WHEN LEAVING. WE WEREN’T EVEN GREETED UPON ARRIVAL, WE WENT TO FRONT DESK TO INQUIRE ABOUT ROOM. WE SAT DOWN THEN SOMEONE CAME & ASKED ABOUT HOW OUR TRIP WAS. WE DIDN’T GET ANYTHING LET ALONE CHAMPAGNE! WITH ALL THE MONEY WE PAID FOR THIS TRIP & ALL THE MONTHS LOOKING FORWARD TO COMING THERE, I HAVE TO SAY IT WAS AMAZINGLY DISAPPOINTING!! YOU HEAR SO MUCH ABOUT BEACHES & SANDALS WE REALLY EXPECTED A WHOLE LOT MORE HOSPITALITY & CARING!!! IF THIS IS LUXURY TREATMENT I FEEL SORRY FOR ANYONE WHO BOOKED LESS.