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SANDALS SUCKS!!!
February 11, 2011
Lied to about my package!
I booked my honeymoon package through Sandals. I payed them $7, 000 for the best package they had. I was informed that evertyhing was included in my package such as: personal limo service to and from the airport, as well as being able to Sandals-hop to the other resorts in Jamaica. With all the accommodations like golf, horseback riding, and zip lining included. After I payed for the trip in full, I contacted them one month before my honeymoon, and asked who I needed to speak with for a break down of my trip. They informed me at that point, that the questions I had for each accommodation were not included. I explained to them that I was informed otherwise, and I bet they work off of commission. They never answered back to my question, and gave me a HUGE runaround. The mangement team stretched out an excuse for 3 days awaiting comformation to my questions. No one ever called me back, so I had to continously contact them! I spoke to every manager that I could explaining the situation. They told me there was nothing they could do for me, and that everything was extra money. I then told them to cancel the trip, because I felt lied to and disrespected! They told me that they would refund my money, with exception to my airfare ( $515.84 ) which was nonrefundable. I told them that I should not lose $500, because they lie to their customers. The manager told me that it was not her problem. I felt that I was not only lied to but, basically scammed out of $500. I would not recommend anyone to use Sandals for any of their travel plans. They ruined my honeymoon that was planned for 8 months, and I felt they could careless. NOT TO MENTION THEY STOLE OVER $500 FROM ME!!! TAKE IT FROM ME! iF YOU WANT TO GET RIPPED OFF TRAVEL WITH SANDALS!!!
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Piter
April 9, 2009
Do not use them
Last October, my wife and I sent our son and his new bride on a honeymoon to Sandals Resort in Antigua. They came back with reports of extremely poor management support and what was anything but a “vacation in paradise.” Among a host of problems, there was a leak in the roof of their cottage that dripped water each night into their bed! Their attempts to contact the manager and get the problem resolved were futile, the manager never being available.
After their return, I emailed (on numerous occasions, all copies on file) Sandals to get them to contact my son and get his personal review of their stay. Sandals refused to contact him and only sent me “canned” replies including a complimentary three night stay at another resort (of their choosing!). I finally sent a letter to Sandals’ corporate office, hoping they would take some action. In response I received an exact copy of the original email I had received from the Antigua management following my first complaint. Again, my son and daughter-in-law have never been contacted to find out how poor the Antigua resort is operated.
I would never recommend Sandals and hopefully enough people will read this experience to effect some improvement in the operation in the future.
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