They do not respond to inquiries. They do not answer their phone; however, they seem to periodically clear the full voice mailbox so it can be refilled by irate customers. You cannot email them outside of their website. They do not respond to certified mail. Please contact the Better Business Bureau if you have been given the runaround by this company. I contacted the Standish township and found out that the person running this "company" has received NUMEROUS complaints, but they can only investigate if the local police receive the complaints from the police departments located in the cities of the people who placed orders.