Dear sir,
Approximately a month ago I contacted you about a problem that I had had with one of your SanDisk product. The problem was that the SanDisk flash drive wanted to format, instead of allowing me access to my personal information. Your solution was to download a product called recovery, in which I did at a cost to me of $124.00. After working with the SanDisk recovery personnel, they have told me that my personal information was retrievable, but when the data was retrieved it was in a geometric symbol form. They now tell me that my 10 years of data information is lost for good.

My question is shouldn’t your product offer a formatting before downloading valuable information? Also, if there is a possible problem with your flash drive products shouldn’t your costumer’s be told to purchase additional flash drive products to be used as backups in case of product failure? The gentlemen at Best Buy suggested that important data should be on two flash drives and priceless pictures should be on three flash drives.

I did eventually format your product and returned it for a refund, telling them that it was a product quality issue. So it only cost me the $124.00 to lose faith in you product.

Once a costumer,
George Willis