Quick complaint - I had a Sandisk M260 MP3 player. I did a firmware update
that broke the device. called tech support and they said there was nothing
they could do (after we tried some troubleshooting) since it was no longer
under warrantee (3 months past). Device was otherwise working fine except
for a sync issue with Napster. So basically their firmware wrecked my
device, in my opinion, and they did nothing to replace it.