DEFECTIVE SANUI TV THUNDERMASTER 29


I purchased a Sansui TV Thunder Master 29 in 2004 with a 7 year warranty for Rs. 16000/-. The TV has developed fault 5 times till now but at least the complaints were being attended to and the TV was being repaired after I incurred some expenditure. The TV developed fault once again in Mar 10. I reported this to their customer service on 26 Mar 2010 complaint number HYD 2603100595. After repeated reminders a technician came from Star Services arrived and said he would return with the required components in two days to repair the TV. He never turned up but when I contacted the customer service ph no. 39404040 I was told that the complaint has been cancelled for reasons best known to them. A fresh complaint number Hyd 1304100602 was allotted. Till date the complaint has not been attended to. I called the customer care again today and I was surprised to hear that a mechanic had visited my place yesterday and since the door was locked the complaint has been closed. Now I have been allotted third complaint number 280400056. Wonderful service indeed!

The customer service also gave me the number of Star Services and every number given by them is either wrong or not attended by their representative Mr. Fernandes. I have also sent several mails to [email protected] . Every time I get a prompt response saying the complaint would be attended.

This is the kind of Customer service provided by the Videocon Group who sell such sub standard products. Customers should be wary of buying such products like Videocon, Sansui etc which belong to the same group.

I am going to make it known in all forums so that more and more people are aware of the service they can expect if they pick up such a product.

Col Narayanan

28 Apr 2010