The customer care is bad.When we bought the T.V. no person has demonstrated it after calling them several times.Then after 2 years the T.V. board is not functioning.Then we called the customer care and a person came and told that it will be corrected by buying a new board for the T.V. which costs 3000 or above.Why should we give such amount inspite of not getting a feedback.We have got a warranty of about 3 years.We are very disappointed about your service and we didn't get a feedback from the service.So I have to complain about the Sansui service.

I was purchased the Sansui tv ctvscs21 sbr-cuu from the distributor but after 20 days the TV shows green and red spot on the screen in every 30 - 35 min sometimes every 15 min and sometimes 1 hour sometime 2 hour on daily basis i was complaint the sansui office 3 times first time executive come and said this is a voltage problem then after 2 months he rubbed the electric iron rod on the screen of TV then after 3 months he said due to atmosphere change the problem is create its solved automatically but the till date the problem not solved i think sansui is a brand name so why this type of problem coming in the Sansui products

I have purchased model LCDTVKYUUTENL CD 321 with serial No. 1111060102167700270on 10-2-2007 at Hyderabad [India], through Millennium Appliances India LTdrepresented by Sansai Main service centre, Marol Bhuvan, Marol co-operative industrial area, M.V. Road, Andheri east, Mumbai400059. The lcd tv became non functionalin December 2010. I have contacted sansui call centre of Hyderabad with toll free No. 18004194040 several times from Dec.2010 onwrds with no results. On 31-3-2011 for my latest contct I have received one SMS to my mobile 9502525670 which says that my complaint Hyd 3103110021 will be serviced by Mr. D.S.Rao whose contact number is 8978822773. So far non attended. Kindly do the needful.My address is S. Ramamurthy flat No.401, 4th floor, sri venkateshwara lake view esidency, opp. to sarada theatre, Hyderabad -500060, India

This is with reference to the above said mentioned product which has been purchased on 7th July’06. This is really humiliating that the product which had been purchased was brand new with 3 years of warranty i.e till 07th July’09. On 08th March’09 my T.V was starts malfunctioning and turned off, I had raised a complaint to the dealer also. But dealer sends a technician (Mr. Neeraj)after 15 days. The same technician damages the screws and motherboard ic’s while opening and closing the external body of T.V. set and left the same without trouble shooting on a reported issue. Again after logging complaints to dealer they sent same technician Mr. Neeraj after 8 days but this time after without trouble shooting on the reported issue he asked me that the T.V. set had to be taken to the service centre. Now after 3-4 days they delivered my T.V. set but the issue was not get resolved, again after 15 days they send another technician to trouble shoot on the issue but this time technician reports that many internal parts were missing and have to be changed like sensor, ic’s, capacitors. So he changed the same and charged Rs.3000/- (without service charge), I have a copy of receipts also.

Now this would like bring into your kind attention that after again and again repairing of my T.V. set the same is looking like that I had purchased from scrap yard. Now this time I personally visited to Customer Care Centre to get logged my complaint but the executives and managers harshly lash me out from the centre and asked me that there was some meeting going on in the office. This is really very humiliating to attend the customers in the manner. Now on 1st July2010 my T.V was again turned off and not able to work and as I mentioned above also that warranty period was till 07th July’09, so I am really helpless now. My T.V was damaged by Services Centre only. So request you to kindly investigate in the reported matter and help us in this regard. Else we have to approach to Delhi Jurisdiction for the same. Hope for some positive response from your side. The details of the T.V. and dealer address has been mentioned below for your kind concern.

Hi this is to inform all potential consumers that sansui/ videocon/ kenstar are all owned by one brand videocon and their service centre at marol andheri w is purely a fraudulent money making business.
They attend your call within 24 hrs but then they open your tv and repair and charge then again after 3 days the tv goes dead then they open again and say few other parts are gone...so you land up spending thousands and then too no gaurantee. of the tv working. It is shameful but this the biggest TV Electronics company Videocon /Sansui of India has no morals. God save the company and innocent consumers!!!