Dear sir,

I am a costumer named as Mallappa Hattikuni, CMC Colony, Near Dr. B.R Ambedkar Chowk, Yadgir, Dist.Gulbarga.

I have purchased a 21" Slim 212X SANSUI Television at Jatan Electronics, Yadgir on 08-10-2008 with 1 year warranty. In the purchased month it started giving problem of display, than I give a complaint to Yadgir dealer and costumer care center then the two service persons one after the other came to solve the problem but it is not rectified and they said it is main board problem hence we come after one week to replace the main board. But they have not came to replaced the board even after lapse of 3 months, I was regularly calling over phone to them but they have not responded for my call.

My complain Nos.are as below,
1) 9E0020810270013 on 15-10-2008 for display problem
2) 9E0020810270013 on 25-10-2008 for display problem
3) HUB2901090107 on 29-01-2009 for display problem

On dated 29-01-2009 the service man Sri Dinesh replaced the MAIN BOARD with older TV board and it worked fine up to 15-08-2009 and it started giving the same problem from next day, than I give the complaint at costumer care center complain number
4) HUB1808090193 on 18-08-2009 for display problem
again I complained
5) HUB0409090008 on 04-09-2009 for display problem
The service man come after one month i.e., on dated 19-09-2009 and he soldered the main board but even though the problem has not been solved, and it started giving another problem of one thin horizontal center line and my next complaint No.is
6) HUB2009090027 on 20-09-2009 for display problem
On dated 21-09-2009 Sri Zuber service man took the main board to Gulbarga for repair after 4 days on dated 24-09-2009 he fixed the repaired same Board. Again it give the same problem. Again I call to Sri Ramesh-9900088520, he informed to me to contact Sri Siddaram and Sri Rajendra. I called to these two persons to my house on dated 25-09-2009, and they both told me to we will solve this problem immediately (within 2-3 days) by replacing the TV main board. After lapse of nearly month on dated 22-10-2009 Sri Rajendra came and replaced the Main Board, and it started working fine but without volume (sound). Sri Rajendra told me that Audio Processor is gone I will replace it within two days and he is gone.
I contacting to Sri Rajendra daily through cell phone 09945571899, he has not responding to my call it shows the negligency of your service engineers.

Till now I paying Rs.150/- per month to Cable (Dish) which is of waste expenditure.

Hence, I request you to please replace the television.
I sended the TV to your Delear at Gulbarga on dated 09/11/2009.

With regards,


Mallappa Hattikuni
Date : 08-11-2009 Cont.No.9242906072,
Place : Yadgir. CMC Colony, Near
Dr.B.R Ambedkar Chowk, Yadgir.

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