Our t.v. is not very old. The color has gone away - and now we are watching a black and white $2000 t.v.! We are frustrated.

What can we do?

Sincerely,

Kati Eckenrode

I made a complain about non functioning of my 29 " TV on 09.10.07 itself, but till date no body has cared to visit my place. They dont pick up the phone and when somehow they could be contacted then they assured that withing two days some one may be visiting my place. By the way, the service centre is not even one kilometer from my place. Now I regret why did I buy Sansui and that too two at a times.

On July 11, 2007, I bought the Sansui 29" Hardrock TV vide Invoice No: 0129268 from Pai International, RT Nagar, Bangalore showroom and was installed in my house at 9.45pm by your engineers. It blacked out on the same day 15 minutes after working and I reported this to Mr.Lokesh at 10.15pm. It was nice of him to assure me that a new replacement would reach my house the next day, though he was already on his way to Mysore. We were terribly upset the whole night sitting in front or the blacked out TV.



Next day at 5pm the TV was replaced with a new TV. I called showroom the same evening and reported that there are following problems in this TV as follows:-

The logos of channes were ‘Floating’
The vertical straight lines in most of the channels were ‘Floating’ or ‘wavery’
Some times the images looked shaky
The scrolls in News channel were shaky and going cross.
Sony playstation video sometimes at the edges go angled.


The showroom people requested me to use it for some time and get back with the complaints .



I went back to showroom where I bought this TV, after a fortnight requesting them to attend to the above complaints as its terribly annoying to watch like this. Infact my Onida KY 21 “ TV which I gave for the buy back offer , bought in 1994 was till date working without any complaints or shutdown. The only reason was we wanted to upgrade to a 29” so that my son could enjoy his Sony Playstation better. Now on this TV we have all the problems.



No one came to attend to it inspite of repeated complaints and phone calls. At last on 12 August I went personally again to showroom and raised my voice with the complaint. That week they sent an engineer from Sansui , who saw all this complaints and went back saying he would return with his tools. The next week never came.



Again on 18th I visited the showroom and said I am giving one last chance to attend to it else I need a replacement immediately a brand of my choice with the difference in payment I agreed to pay. I said I will wait till 25th August for them to resolve the issues. Till 25th afternoon no one came to attend it. Ultimately I called the showroom and raised my voice. Subsequently took the number of Mr.Lokesh and brought to his notice my problems. Immediately I got a call from Mr.Ashok, an engineer from Sansui and said he would attend it by 2 pm.



Mr.Ashok worked on my TV for an hour and said this needs a replacement of TV. Ofcourse he said he will report this to Pai International as the complaint came to Sansui from them. I called Mr.Lokesh and told him about this. He had requested me to wait till Wednesday this week ie., 29/08/2007.

My sincere advice do not buy Sansui Brands.

I have purchased Home Theater System from Sansui. After one week its sound stopped working. If you visit www.sansui-india.com and click either 'contact' or 'customer care' or 'Branch Location', you will land up to 'The page cannot be found'! It looks Sansui have spent only Rs. 500 or so for their website. If you dial Service Center numbers, you will not get anyone picking up your call! If you complain to call center, a complaint number will be issued and you will receive an advice that technician will visit you within 2-4 hours. But this will not happen and call center will direct you to talk to Sansui at certain number. If you try your luck at this number, with lot of difficulty you will get the truth that no one is assigned to attend your complain, as yet. I have waited for 10 days after filing complaint, but nobody came to attend the complaint even after i am contacting customer care every day.

Can anybody inform me if Sansui company is going to close its operations in india?

I bought one new sansui 3 in 1 mp3 player way back in 2004, every two months it was getting repaired and was charged more than 500+ every time by company servicing people... Recently, I called the officials towards complaining about their service, the reply was " we ourselves never buy sansui product as why to take risk, so please resell it and don't buy our products if u want hassle free commodities".

Now I'm planning to go to consumer goods to complain about their poor service and customer relations.

My sincere advice to all of you "Please don't buy Sansui products, even it costs 3 bugs for lCD t.v" later u may be charged 1 lakh for the servicing of the t.v.