I had one year contract paid for $250. They said it was entitled to receive one free tune up with it. I set up the appointment and they said they could not make appointment during the service contract period due to busy scheduling, and they booked me one month after the service contract period was over, and they said it was not problem about it. When they came for the tune-up, they said I had to pay for it, and it was not free any more. They said it was because the appointment was on the date after the service contract period. I explained it they could not book it during the time, and they said there were no problem with it. The rep said ' you must continue another year contract or you have to pay for it!!' They are so inconsistent. All rep say different things.