My car was written off on the 5'th of February. I phoned my broker, which is David @ Rochlin Insurance Brokers. He informed me that an assessor has been appointed and will go out on the 8'th of Feb and will take it from there. I was informed by both my broker and Santam that the only thing that I need to do, is get a settlement letter from the bank. They informed me that they will do the rest, re. get registration docs ect. I forward the settlement letter on the 11'th of Feb to my broker. 2 weeks passed and nothing happened. I had to phone to get feedback.

I was informed by an employer at the Santam salvage dept. that they were waiting for the assessor, being Collen Thuma, to send his request and then they will request settlement. This only happened after I got a copy of the registration document from the bank. It took another 2 days for the Collen to send his report. My claim was only settled on Tue the 9'th of March. This normally takes 2 weeks.

Santam should really work on their client service and I think they should explain to their staff more clearly how to sort out a claim. It seems to difficult for them to understand!!!