Santandar Consumer USA

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Category: Automotive

Contact Information
United States

Santandar Consumer USA Reviews

Santandar Consumer USA April 13, 2011
Release of title
I paid my auto loan on time and in full, but now they say their policy is to hold the title until the check clears. I checked my bank account and they have the money but will not release the title for 30 days. They would not wait 30 days for a late payment. This is the WORST company in America!
Tina Smithee November 24, 2010
keeing overayment
We bought a new car in September. Santandar was sent 9400.00. Our payoff was actually 9257.00. They were sent 143.00 too much. We have called them several times and they keep telling us that there was no overpayment made. Santandar is stealing our money. Santandar is breaking the law and from some of the other posts I have read, it is not the first time.
LJM123 October 26, 2010
Poor Customer Service and Accounting
I was recently in a car accident and the insurance agency required that I get my check signed by both myself and Santandar. I over-nighted the check to them along with 3 other forms required so that could sign it. They then were suppose to overnight the check to my body shop but apparantly an employee forgot to include the W9 required (which was faxed) in with the paperwork. Well 5 days later...still waiting. After calling them 4 times in a period of 6 hours a supervisor put me on hold where I stayed for up to 20 minutes. I finally gave up.
CantBelieveItsHappend2Me June 28, 2010
Fraud, id theft, bank info stolen!
An employee of Santander has stolen my bank routing number and account number when mailed to their Po box at: P.O Box 660633 Dallas, TX 75266-0633.

I have only made 2 payments to them via check since they took over the servicing of HSBC Auto and my info has been compromised.

This person has made their own checks with my routing number and account number but the name Brittney Dotie and a Duncanville TX address, and has cashed one for $465 at Old Navy in Plano TX, and then a smaller one at Krogers in Fort Worth Texas, then she also went to Burlington Coat Factory in Dallas TX for $355.

If anybody else has had their identity stolen by "Brittney Dotie" email me back please, and we can make sure this person is stopped.

I can supply photos upon request, and their is a surveillance tape which I am yet to get ahold of. I am yet to file a lawsuit because I am not sure what avenues to take, so if anybody has any recommendations, that would be nice.
T.G.123 June 24, 2010
Fraud, id theft, bank info stolen!
An employee of Santander has stolen my bank routing number and account number when mailed to their Po box at: P.O Box 660633 Dallas, TX 75266-0633.

I have only made 2 payments to them via check since they took over the servicing of HSBC Auto and my info has been compromised.

This person has made their own checks with my routing number and account number but the name Brittney Dotie and a Duncanville TX address, and has cashed one for $465 at Old Navy in Plano TX, and then a smaller one at Krogers in Fort Worth Texas, then she also went to Burlington Coat Factory in Dallas TX for $355.

If anybody else has had their identity stolen by "Brittney Dotie" email me back please, and we can make sure this person goes away, and make sure this big Spanish Bank giant takes better care of how it handles payment processing and the privacy of its customers.

My email address is: [email protected]

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