I am a legal service attorney trying to assist an elderly woman who lives in New York City.
She and her late husband had a joint CD.
At her request, I have written and emailed to the bank numerous times to obtain assistance in a) Transferring the account from joint names to her name,
b) close out the account and send her the money.

No one will respond.
The branch of Santander Bank has a mailing address of:
PO Box 362589
San Juan, Puerto Rico 00936

Are you able to assist?
Oscar S. Straus III, Esq.
Volunteers of Legal Service 281 Park Avenue South - 5th Floor
New York, N. Y. 10010