This is to complain about CitiBank Financial Services and Santander Consumer. I sent a payment that was never credited to my account. Here is the story. Originally my auto loan was with CitiBank and a few weeks ago I received a letter to send my auto loan payments to Santander. Don't know why this was changed. Because my job requires me to work out-of-town, I make most of my payments using MoneyGram offered by Walmart. I made the September payment to CitiBank as usual because I was not aware of the change until later. The payment was never posted to my account. After phone calls, letters, faxes, etc. the matter has not be resolved. They can not find my payment. Walmart traced the payment to see if it was at CitiBank. They found out that the payment really went to Santander after all. So what is the deal between CitiBank and Santander, are they the same company??? and where is my payment? I am afraid to send another payment since they lost one. and of course they will not accept my documentation as proof that a payment was made and of course they are adding fines and fees all along

The transition of this company for my auto loan has not been "seamless" at all as promised by Citifinancial. Their representatives are horrible and provide no customer service on aiding in their online issues with making payments. I was already frustrated that I couldn't get my account set up to make my payment only to have someone in collections answer the call and just tells me to email and they will call back. I got annoyed that this is at their convenience after sitting on hold and she refused my payment over the phone and hung up on me. Really!! I'm just trying to make a payment!

I’ve never been so frustrated with a company. Santander Consumer is very poorly run. My auto loan was recently purchased by Santander from Citi. I reached out to Santander who indicated that I would need to set up an automatic Debt with them if I wanted to continue the payment service automatically. However, I purchased a new vehicle and traded in the car attached to the Santander account. They were paid off in full and I check to make sure using their online service. However, on the 1st they debited my account $650.00 for a payment on my old car even after they were paid off in full. I never signed up for their auto debt, but they stated that my contract with Citi rolled to them. All this I understand, people and companies make mistakes. However, they 1st indicated that it could take up to 7-10 business days to complete the refund. This is a long time to be out $650.00 but I decided to let it go and not make a huge stink. I called yesterday to check on the progress and to make sure they received the fax of my bank records showing prof that they did in fact draw the moneys (great accounting department they must have), and they indicated to me that my request is being processed. This time the manager said it could take up to 35-40 days to get the refund. I find this unbelievable. Does anyone out there have any suggestions? Can the Better Business Bureau do anything? I’m beyond angry at this point and feel powerless against this servicing company. Help if you can…. thx

This company which is named Santander Consumer in Texas USA is trying to get extra fraudulent fees from me which I never had with Citi Finacial Auto. I have always made my payment way before it was due and now I HAVE TO DEAL WITH THIS FRAUDULENT COMPANY WHICH I ALREADY DID RESEARCH ON ONLY AFTER ONE DAY OF DEALING WITH THEM AND WOW TO MY SURPRISE EVERYONE IS HAVNG THE SAME PROBLEM AS IN THOUSANDS OF UNLUCKY FAMILIES.

SOMETHING HAS TO BE DONE!!!

ARE THEY PART OF SOME TYPE OF MAFIA SCAM - TOTAL RIP OFFS - WHO ARE THESE CRACKPOT WHO THINK THEY CAN GET AWAY WITH ANYTHING AND EVERYTHING!!!

THIS NEEDS TO GO TO THE PRESIDENT OF THE USA, ASAP, WHO WILL BE THE ONLY ONE TO STOP THIS FROM HAPPENING!!!

All I want is to be treated like a good customer like I used to be with Citi Finacial Auto

Citi sold our closed auto loan to this Santander Company. They auto drafted our bank account, that's how we found out they existed. Now we are out almost $400 and we first, would have to wait 35 to 45 days to hear anything. Then it was our fault it happened, because we had already made sure the account was closed, it was our fault. Now it's we have to take it up with our bank, what the *&$% for they don't owe us any money. Our loan was paid in full and now they have extra money of mine to make interest off of, no wonder they are a growing company, they are stealing to get it.