I called Santander consumer USA because I had a problem with my bank acoount ( so far I had the my car payment deducted from my bank accout, but I had to close it). I wanted to make a payment over the phone and change my bank account information.They wanted to charge me $10.95 for taking the payment and they didn't want to take my new account information, when I asked to waived the $10.95 ( I've never been late or had problems before) they totally refused and the csr raised her voice to me. I asked to speak to a supervisor and it was worse, Evelyn Davis, the supervisor at that moment refused to waive the fee, raised her voice to me, hung up on me and put a note in my file for not to transfer my calls to a supervisor or a manager. As a good paying customer I deserved better treatment and at least an apology. These people have no education, no customer service experience.
If you get approved a car loan with Santander Consumer USA, don't take it they suck!!!

I have made my monthly on time every month since I puchased this car back in 2005. I apparently made the fatal error according to a CSR/ Suprvsr ( Operatir # 221178) which ios the reason my car payment went up 152.67 per month.

The CSR I spoke to stated that I had a history of missed payments, habitually late, and made partial payments. When he stated that I asked to speak to a supervisor who "reviewed my file and said that I had a pristine payment history and that all he could come up with is that I had hoistorically overpaid my payment by 3.83 dollars a month so now I was being charged an extra for over paying habitually.

I find it rather funny that when I asked for the pay off amount he (supervisor) quoted me 1000.00 dollars more than what was on the statement I recieved in the mail ans that was with a payoff date good through 11/05/09.
This is a simple loan which means if I chose to payoff early there are no penalties and pay off based on hopw early I paid off the loan with a reduction in the interest based on how many months I paid off early. My contract clearly stated that as did the loan officer. Bascially my pay off should be 2300.00 and 3906.00, amazes me how they can add on an additional 1700.00.

I figured this would happen when Santander took over back in March / April and didnt notify me by phone, mail or e-mail regardiong the take over of Drive Financial. I went on Line to look up the mailing address for overnight delivery and that is how I found out about the take over. I ended up generating a payment coupon on my Word so I could mail my payment in then called 8 days later to verify they recievd the payment.
I have also recieved harassin calls in the past if payment s were not recieved on the due daye, they consistenly fail to follow the contract grace period of 5 working days which is in place to allow for mail delays and crapping processin times by companies.

Santander acquired Sovereign bank over the summer so my car loan was moved. I have had nothing but grief from the start.

Customer service is AWFUL. I have been trying to make additional principal payments on the loan and every time I call they have different requirements. First I am told ANYTHING above my normal payment would be applied to principal. I send an extra payment along with a letter and they say "NO! You have to send a letter in advance so we know what you want." Fine. I send a letter in advance, wait 2 weeks and send an extra payment along with another letter. They still apply it as a regular payment. I call and now they say "NO! you have to be 3 months ahead in payments before you can pay extra on the principal." This is revised to say no, for Sovereign customers all you have to do is call after the payment is received and they will fix it.

Well, of course it's never fixed and every time I call to follow up I get rudeness. I am frustrated beyond belief with the amount of time I've wasted on the phone with them.

I have no choice but to work with them now, but my advice if you are car loan shopping is to stay away. They are awful to deal with.

this is was drive financeial the worse company you can have a outo loan through and i can show prove with my statement i got in july 2009 payment was due by aug.2nd 2009 paid by money gram 418.17
for august payment ok this is the first statement which showed balance of 10, 650.39.then after i make the payment they send me a 2nd statement for the same statement but now it shows balance 10, 743.66 .now last i recall when you make your payments on time and by the due date the balance is surpose to go down not go up this company shouldnt be able to get away with this also they like lieing and hanging up on people poor way to do business but i let know some check out on the internet drive filed bank ruptcy and this is listed for dallas texas but they denie this so if you go to dean stallins ford in oakridge and the guy name is brett wilson and he tells you you got a loan through eather name of this company tell him to eather forget or find some other company cause yo be sorry if you dont