A few months ago HSBC sold off all their car loans to Santander Consumer USA including mine. I payed off my auto loan last month. Now Santander has sent me a bill for additional 562.36. When I call to ask why they could only say fees. What Fees?! I was always on time with my payments so why would I have fees. They told me if I want my car note I need to pay the fees.

My husband and I had a car loan previously with Citifinancial Auto and acquired this auto and loan in 2005. Our Loan was sold off to Santander Consumer USA in September 2010 and we didn't receive any information or letters indicating that our loan was sold off. We only foundout because we requested a payment history in order to dispute a negative report for an amount that was listed on my credit report. I contacted this company upon findouting that the loan was sold off to insure that our payment terms would be the same as they were with Citi Financial Auto and was told that our terms would be the same since we are currently in a Chapter 13. In Novemmber 2010, my husband received a letter from Santander Consumer on behalf of Citi Financial Auto stating that we did not make our payments upon the agreed terms and demanded that we pay them the full balance of our loan which was 4800. My husband contacted his attorney who he filed the Chapter 13 through and found out that the attorney received the same letter. The attorney stated that information in this letter was wrong and that Santander Consumer was lying and didn't have a leg to stand on. We paid our attorney $200 to fight this case and he was suppose to go before the trustee on our behalf on December 13th 2010. This morning we discover that Santander Consumer reposessed our car and all our payments are up to date and current and have been current for the last 2 years since we have been working with a financial advisor. These people are crooks and we have had nothing but drama since they took over Citi Financial Auto's loan. We never had this issue with Citi Financial Auto and were even told by them in Jan 2010 that our account was current and up to date. Santander Consumer USA is a trifling company with a bunch of crooks. We are in the process of working with our lawyer to get this car back and hope there is enough evidence and lawsuits against these crooks to prosecute them to the fullest extent of the law including fines and imprisonment for the dirt they are doing to people. I have heard of people getting their car reposessed when their payments are 90 days or over behind but never in my life would I expect to have my car repossessed when my payments have been on time for the last 2 years.

This company was over paid on a payoff of my traded vehicle. I have waitied patiently for over 45 days while I get nothing but rude coustomer service reps. No one seems to know what is going on in this company. They have the absolute worst customer service of any company I have ever dealt with. I have been dealing with this company for almost 5 years and I have NEVER had a satisfactory experience with thes people. No one can tell me if my refund has ever been processed or if it has been mailed. I was even told at one point, that my refund would be put back into my bank account within 72 hours. However, a week later, I was told that I was never told that. I even have the name of the agent who told me that. I was told that I was not allowed to speak with that agent to confirm. It seems that these people are giving me the run-around and telling me anything to get me off the phone, because I have called numerous time trying to get answers. I need answers!

I SENT A PAYMENT TO CITIFINANCIAL AND SANTANDER BOUGHT OUT MY LOAN. ON SEPT 25, 2010 MY CREDIT UNION REFINANCED MY AUTO AND SENT SANTANDER A CHECK FOR$ 24, 337.93 BUT MY PAYOFF WAS $23, 474.28 LEAVING DIFFERENCE OF $863.65. SANTANDER ALSO RECIEVED MY PAYMENT FROM CITIFINANCIAL IN AMOUNT OF $712.00 THAT THEY ALSO CASHED. I'M BEING TOLD THAT THEY CAN'T TELL ME WHERE MY MONEY IN OVER PAYMENT WENT, AND ON NOV. 10, 2010 MY CREDIT UNION FAXED A COPY OF BOTH CLEARED CHECKS, AND ASKED THAT SANTANDER FIND THIS OVER PAYMENT MONEY AND SEND BACK TO ME. BOTH CHECKS CLEARED OCT. 1, 2010, I'VE BEEN WAITING OVER MONTH FOR THESE REFUNDS FOR OVERPAYMENTS, BUT STILL NOTHING. WHEN I CALL AND SPEAK TO SOMEONE THEY TELL ME NO REFUND DUE, I'LL RECIEVE PAYMENT 30 DAYS AFTER PAYOFF IS RECIEVED, OR PAYMENT WILL BE SENT 30 DAYS AFTER TITLED IS SENT, AGAIN IT'S A BUNCH OF BULL AND I HAVE NOT RECIEVED A DIME.

The CEO of this company, Thomas Dundon. Nice to know he is listed for having one of the most expensive houses in Dallas, at OUR expense while they rip us off with bogus charges on our accounts while he lives in his 11 Million dollar house with indorrs slides and gyms for his kids...

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36 // Thomas Dundon
$11, 384, 440
Tom Dundon and his wife didn’t set out to build one of the most remarkable homes in Dallas. They really just wanted a great place for their growing family to enjoy. They wanted a place the kids would want to invite other kids over to, so they would get more time with them. That’s what they told Mark Molthan, the designer who built their previous two homes when they looked at the raw land that constituted their little plot.

Molthan took that cue and ran with it, building less a home than a vacation resort. It features the following: a swim park, indoor-outdoor tennis courts, a baseball infield, a dance studio, an automated batting cage (one of their youngest boys was hitting whiffle balls over the fence at their previous home by the time he was 4), a putting green, a go-cart track, a gym, and an indoor and outdoor slide from the second to the first floor. There’s also a stocked lake.

“Mark just did an incredible job, on time and within the budget, ” Dundon says. “We didn’t plan on this being so prominent from Northwest Highway. When we saw the frame up in the winter when the trees were bare, we realized how big it looked from the street, and we said, ‘Oh, crap.’ We’re working on growing in the landscaping so it won’t stand out so much.”

Dundon made his money building and then selling Drive Financial Services, a sub-prime auto loan company that was acquired by Banco Santander Central Hispano SA for $636 million in cash in late 2006. Dundon is still an executive officer with the company.