my husband died october 29 2010, and as his spouse I elected to pay his debt in full to Santander. A customer service rep called me and tried to give me a verbal quote over the phone of how much he owed and ofcourse I told her to send me the amount by mail so I could allow my Attorney to view the quote and pay them off.
Did I offend them by this or is this company untrustworthy?
tell me what you think?
glasswindow

Citibank recently appointed Santander as servicer for the loan on a 2006 Pontiac Torrent I owned. This loan has never been late - it has always been paid through Citibank's auto-debit program, and I have years of monthly billing statements on hand that attest to the fact that during the entire life of the loan with Citibank, the payments have never been late.

After the first two months of Santander servicing the loan, I traded in the vehicle and the dealership paid it off. Let me repeat that: the vehicle was paid off. I have evidence of this in the form of a payoff notice from Santander themselves, the actual title to the vehicle (released to me by the state DMV), and also a copy of the cashed check that the dealer remitted to Santander, including the date when Santander cashed it, all routing numbers, and a letter from the business office of the Dealership (a nationwide chain) stating that they have repeatedly contacted Santander to ensure that the payoff is properly credited to my account.

As of today, Santander continues to report that the account is not paid off, despite the fact that they cashed the dealership's payoff check, and despite the fact that the payoff amount provided by the dealer actually exceeds the payoff amount for the vehicle. Worse, Santander reports that the account is actually past due by 22 days, despite the fact that the last monthly payment was made on time, again by auto-debit, debited by Santander. They claim that the account is late stemming from 2007 - in essence claiming that the account has been past due for *3 years* - from a point before they actually even serviced the loan, and also despite the fact that they previously transacted two payments on the account without indicating the account was past due, and despite the fact that Citibank previously transacted 3 years worth of payments on the account, also without ever indicating that the account was past due (BECAUSE IT WASN'T).

Synopsis: I have a vehicle that has been paid off - There is incontrovertible evidence to this effect in the form of the payoff check actually cashed by Santander. The note has never been paid late - I also have evidence to this effect. Yet against this, Santander continues to indicate that the account is not paid off, and also has the temerity to add insult to injury by claiming the account is past due.

They (Santander) are absolutely terrible to deal with. There is no way to directly contact anyone within their organization who can be of any real assistance in resolving these issues - the same answer is always given no matter how many times you call them to complain (we will send it to our accounts dept for review.) Even the business office for the dealer - who has paid out over ten thousand dollars to Santander that has not been applied to the payoff account - gets this same answer.

I've seen other complaints online about being told by Santander that they were past due after having their loans taken over by them, despite the fact that the original loan holders never considered the loans late. This behavior seems obviously reprehensible at best, and on the surface certainly appears fraudulent in nature. I hope to God someone sues them for this behavior, because they are the absolutely worst company I have ever had the displeasure of dealing with. In my case, they are demonstrably in the wrong, yet I cannot get ANY satisfaction from them with respect to resolving the issue.

I have never been involved with such a group of liars in my entire life.
Santander Consumer USA, does not deserve to have the USA behind their name at all.
They are as the crooks of olden times, smile in your face and stab your back with a smile.
In my opinion every employee in that company should be ashamed to cash their paychecks,
they agree with that companies policies. That is a sad state of affairs.
I have been led on for over 26 days re a deferrment on my payment based on medical situation.
Now, I find out, no there will be no deferrment..well...okay, but they knew this, 26 days ago.
Had they just been honest with me and said "No, we are unable to do this", I would have said "thank you
for your time and goodbye". But no, I was lied to, I was talked down to.
I work hard at my job to pay these sub-humans their pay, as they surely slide/slime their way out of
that building to their cars/homes.
God has a way of taking care of his Children, I am a child of God, All Mighty, He will take this wrong and turn it
around for His good, I know that, I trust my faith in God.
So, Santander, you are not hurting me, you have brought God Almighty down to you.
Stop lying to your customers, treat them with respect as human beings and bring your hearts to the altar
for God.

Thank you,

Blessings,
Teresa

Mail payments to a po. box 20 days ahead of payment and it's still late.Then late charges and harrassing calls, at least 20 a day.Made same payment 3 times in one year on payment that was already paid.Set up arrangments with them, no one notes it on computer, then the next person wont work with you.Threatened repo of my vehicle for payment they say wasnt made over 2 yrs ago when i was with hsbc.Started researching and found out there are alot of people who who are dealing with same problems.Need a proper mailing address, and one customer service rep. to deal with.Do not do business with this company, beware seriously.Ps. now they want 15 dollars to make your payment on debit card, with no written notification.I will never do business with them again or for that matter hsbc also.

A collector called me and ask me for a payment. I made a payment with out being told about a processing fee. A processing fee was taking out of my account with out my permission. Talk to customer servcie and manager and nothing was done about it.