I was calling regarding about my loans due to charge for late fees that it was not even late.. so spoke to the bank representative and dont even want to listen what im trying to say.. shes very rude and no manners so i asked her if i can talked to the manager and her reply" shes going to say the same thing" and i asked her again for the manager so i finally talked to the manager " NIKKI". i havnt even start what my complains nor say.. She jumped right in that i cant do anything about it. trying to tell me the rules and regulations. > shes the manager and shes very rude also instead of helping the customer shes judging me about things... what kind of manger is that? so i would like actions regarding this manager and her employees.. thank you..