Santander bought my mother's auto loan from Citi finacial. Citi let her know and told her Santander would be sending her a new payment slip with her new account number. They never sent her any info or contacted her. Instead almost two months later they started calling her to pay her bill. She told them she never got the payment slip where to send the payment. Three days after that she finally gets the first slip but now she is over a month behind. Most companies give you five months to get caught up to pay back. Santander gives you two. She was two months behind when she got the first payment slip. Now they are looking to repossess her only car when it was their fault she fell behind to begin with. They deliberately take loans, hold off on sending payment slips, so people fall behind, and then take their car. That's not good business. It's a legal form of Robbery!