Wow! Santander Customer Service Rep-Randall is AMAZING!!! My car loan was also sold to Santander after CitiFinancial Auto sold out. I usually pay my car loan on time but I've been out of work for some time and just couldn't make the payment last month. So, I've had many Customer Service probs with Santander...including rude, insulting, ignorant & harrassing, hang up calls. Then a couple days ago, I decided to call & try to offer up a "good faith" $50 pmt & explain my sitch. That's when I got Randall. Honestly, he was polite, respectful, patient, kind and understanding. He told me I qualified for a 3 month deferral and set it all up! He said to call back & check the next day to verify it was approved so...I DID & IT WAS!!! Just wanted to post this because Randall was possibly the best Customer Service Associate I've ever dealt with at any company and I've been a Customer Service Associate myself for 14 years! ♥

Nuff said... from the BBB which they are not a part of...go figure.
Complaint Type Total Closed Complaints
Advertising / Sales Issues 39
Billing / Collection Issues 1677
Delivery Issues 22
Guarantee / Warranty Issues 5
Other 1
Problems with Product / Service 1261
Total Complaints 3005

Constantly calling stating that i owe more money in which i do not. 37 payments of 37 months so how could i owe any more. The contract was bought out by Santander from Citifinacial without any notification to the customers at all. The contract bought stated payments to start on 3/29/2008, however in several conversations with this company i found out that they had pushed my contract date back to 2/28/2008 which can not be done. I signed a contract stating the date above. I have made my payments however i have been charged late fees before the due date (which was the end of each month) negative credit reports and interest has been added as well. We are now receiving threatening phone calls at work as well as the threat of taking my vechicle. Santander does have a copy of the orginal contract with Citifinancial, in which they constantly are asking if i have one. Of course i do in which i have told them and pointed out everything that is wrong with their collections. They are refusing to correct their mistake and reverse all fees, interest and negative credit reporting. I did not sign a contract with Santander nor did i agree to any of their practices.

I made a payment through check that as been confirmed by my bank, however the collection company says I have made the payment. The check clearly shows paid on my account.

My wife pays our bills. Santander calls her making threats, talking down, and generally harrassing her like she's a piece of trash I called customer service about one such call and was told the person would never call her again. Well, that lasted a month as he called today while she was at work and started again. She's got a 3 year payment history and cause she won't do an over he phone payment this person tries to get her to say she's never going to pay. She's had this loan for 3 years. This isnt the first six months. Santander took over our loan from Citi I believe. They changed the date by 13 days. She still pays before 30 days so it's never techinically late but she pays when she had it set up with the other financing company.