hia, i dont want to be to quick on the uptake, but, as i pay and go with a santander store card, i have been right up to date with all payments, as having debt already, i need to keep a very careful eye on my accounts.anyhow, after going through my bank statements and purchases, i notice i have been charged twice on one two items.i phoned up the customer services and paid 8 pounds to find nothing out, i will now have to write, i guess, to find out what to do.i am writing this as a possible warning, if that counts for anything.thank you for posting your complaints as well.p.s.get the customer services assessed.

I just received a letter from santander, they bought out citifinancial auto, I got this letter 2 days ago, now they want me to pay a late charge because they say they sent me a letter last month. I phoned them to set up a payment arrangement and they want me to give them an extra 12 dollars, to process my payment, I ask her if that was for her Christmas bonus! I have 1 year to pay my truck off, I am so pissed!!!

We paid off our auto loan when we traded our vehicle for another. Called Citi auto and made sure no more auto draft, account closed and an actual credit was there for over payment. Out of no where there is an auto draft from Santander after our account was closed. This is how we found out they now had our loan. They have been less then helpful. Might get money back in 35 to 45 days by mail, it's our fault for not calling them too. We didn't know they exsisted, why should we call them if we took care of things on our end with Citi. They can't credit the account since it's now "closed" but they can debt it just fine. The best suggestion by a supervisor was to file a dispute of charges with our bank. Sure, now we not only are out the money, our bank will look down on us for a dispute claim, they don't look to see who's fault it is. Santander now has stollen our money and it's our fault, we should make our bank give it back to us, seriously. Their customer service is horrible, and their reps will either lie or do not know how to do their job, or it could just be both. I'm questioning not only the Santandergroup but now Citi who sold their auto loans to them.

Santander just called me telling me they want the car or I have to pay right now they then told me that they can garnish my wages if you google it you will see is what I was told so I did 41. South Carolina Wage Garnishment

Wage attachment is prohibited in South Carolina. SCCLA 37 -5-104.

wow looks like a lie a huge one there lol. They will tell you anything they can to get money I don't get how this comp even has anything but bad pr I want to see them go down I am going to go to every car dealer ship and let them read all the complaints then as think any of the folks here would ever get a car from you more then once knowing you use a comp like this. Make them think about how they will not get anyone to buy more then one car from them and with me driving a billboard that tells how bad they are want to be what will happen even more?

Hey santander when you read this run over to your books and look at who has a blue 2008 billboard that says don't use this comp they screw you all the time.
Have a good day and may the bbb shut you down

My HSBC auto loan was acquired by Santander Consumer USA when they bought HSBC Auto. Since then, after hitting a rough employment patch, Santander has been relentless in their pursuit of any delinquency...2 days or 32 days, it doesn't matter. They will call all of your contact numbers (home, cell, work, your spouses work) numerous times per day. Even if you talked to them on Monday, letting them know that you don't get paid until Friday, they will call you every day multiple times per day until then. When you confront them with this info, by saying "Read your system notes, " they will tell you "it is an automated system and there is no way they can keep the system from calling."

As an added form of harassment and intimidation they will call your employer and your spouse's employer...and...let your boss and coworkers know that you are in collections. Even when you call Santander and tell them to stop calling you (and your spouse)at work. They will continue to call. Well I finally had it with their disregard of the Fair Debt Collections Practices Act. So here is what I did:

Filed complaints with the BBB in my area. BTW, the BBB has suspended Santander's rating while they are under investigation. And I also filed a complaint with my state's Attorneys General Office. Everyone here should do the same. And to help you with that here is the FDCPA, so you will know which of your rights are being vilated.

The Fair Debt Collection Practices Act (FDCPA), 15 U.S.C. § 1692:

Prohibited conduct

The Act prohibits certain types of "abusive and deceptive" conduct when attempting to collect debts, including the following:

Hours for phone contact: contacting consumers by telephone outside of the hours of 8:00 a.m. to 9:00 p.m. local time[3]

Failure to cease communication upon request: communicating with consumers in any way (other than litigation) after receiving written notice that said consumer wishes no further communication or refuses to pay the alleged debt, with certain exceptions, including advising that collection efforts are being terminated or that the collector intends to file a lawsuit or pursue other remedies where permitted[4]

Causing a telephone to ring or engaging any person in telephone conversation repeatedly or continuously: with intent to annoy, abuse, or harass any person at the called number.[5]

Communicating with consumers at their place of employment after having been advised that this is unacceptable or prohibited by the employer[6]

Contacting consumer known to be represented by an attorney[7]

Communicating with consumer after request for validation has been made: communicating with the consumer or the pursuing collection efforts by the debt collector after receipt of a consumer's written request for verification of a debt made within the 30 day validation period (or for the name and address of the original creditor on a debt) and before thedebt collector mails the consumer the requested verification or original creditor's name and address[8]

Misrepresentation or deceit: misrepresenting the debt or using deception to collect the debt, including a debt collector's misrepresentation that he or she is an attorney or law enforcement officer[9]

Publishing the consumer's name or address on a "bad debt" list[10]

Seeking unjustified amounts, which would include demanding any amounts not permitted under an applicable contract or as provided under applicable law[11]

Threatening arrest or legal action that is either not permitted or not actually contemplated[12]

Abusive or profane language used in the course of communication related to the debt[13]

Communication with third parties: revealing or discussing the nature of debts with third parties (other than the consumer's spouse or attorney) [14]

Contact by embarrassing media, such as communicating with a consumer regarding a debt by post card, or using any language or symbol, other than thedebt collector’s address, on any envelope when communicating with a consumer by use of the mails or by telegram, except that a debt collector may use his business name if such name does not indicate that he is in the debt collection business [15][16]

Reporting false information on a consumer's credit report or threatening to do so in the process of collection[17]