My wife and I purchased a new chevy Tahoe about 2 years ago, we had just gone thru a forclosure and had poor credit, we traded in a vehicle and agreed to the 21 percent interest rate offered by drive finacial at the time( now both drive and santander..same place) for 2 years we were never even late on a payment NOT ONCE. my wife paid our june payment by voided check over the phone, we have the reps name, the date and time as well as a confermation number. Then we start getting collection calls saying we never paid. over the last 2 months we have had our banks Manager call and speak with santander to confirm the money was paid out of my acct., we have faxed all requested proof of payment. Now we have found out they acctually made a second. attempt to draw a second june payment hours later the same day...That payment was NSF of course, we had already paid it the same day and have proof of that. I am at my witts end, when you talk to these robots they start from the beggining and have continued to refuse to acknowlege the payment we proved they got. I also paid my july payment and they applied it to june, leaving me still late for july now, not to mention phone calls to my job, home, and cell by people that have no authority to do anything.
This company is based on bleeding out people that have already had hard times. Now I am worried the vehicle that IS current on all payments and always HAS been, may be repossesd.
STAY AWAY FROM SANTANDER OR YOU WILL REGRET IT LIKE ME!