Dear Sir


Ref: (Itin# 137036220891): Ticket #6075149142881
I am suffering a lot of hardships, your agents Expedia and Toll Free Calling Centers are thopwing me at the mercy of others. I called and waited for hours and hours from early morning to 14:45 PM here in Toronto, Canada.

They took half of my day to release my correct ticket number. Expedia removed my record
and issued an old ticket and were going to connect Delta, the ticket and delat airline was picked from old record for which I already travelled, that shows how inefficient and illierate persons talking to customers.

By the way while I tried to book above ticket, there is no way for Canadians to book directly through your website. I sent many reminders and talk to your agents, but no one is aware till moment and no one want to resolve e-booking systems for Canadians in Canada to enable book online.

Its so shocking, stressfull to treat customers and your clients. Indian Call Centers saying its to do with Expedia but as per any law EXPEDIA representing EITIHAD and all final liability still rests on you for my sufferings and harsships if it goes to law-suit which may stop you or ask you to modify your system and client relationships, so far both Eithad and Expedia thorwing responsibility on others shoulders and call centers junior staff can't help, even its beyond's your supervisors control.

Should I travel to your HQ to talk someone knowledgeable or will there anyone authoritative person to help me out.


I need to ask
1-How much I need to pay for cancellation, data below shows I need to pay $125 for cancellation. Is that right.
2- If I add Bejing -China in the present itinerary (AUH to Beijing on first section ), a week from now, how much extra I need to pay.


If you are not going to resolve this issue by sunset today, I am going to escalate this issue with regulatory authorities /court to take punitive actions against Eitihad / Expedia inefficiency. I am toally dried up and in severe stress and still hopes someone should come up to resolve this issue before further exploding.

Saqlain
416-762-7224
(Itin# 137036220891): Ticket #6075149142881


--- On Wed, 6/29/11, SAQLAIN MEHDI <[email protected]> wrote:


From: SAQLAIN MEHDI <[email protected]>
Subject: Fare rules and restrictions(Itin# 137036220891)
To: [email protected], [email protected]
Received: Wednesday, June 29, 2011, 2:08 PM


Summary
1 Ticket /
Multiple Destinations
YYZ Toronto to
KHI Karachi
KHI Karachi to
AUH Abu Dhabi
AUH Abu Dhabi to
YYZ Toronto


Flight 1: Sat 4 Jun
Flight 2: Wed 8 Jun
Flight 3: Sat 12 Nov


1 adult C$962.00
Taxes & Fees C$359.63


Total C$1, 321.63


Traveler
SAQLAIN SYED


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Frequently Asked Questions


Fare rules and restrictions
Please review the rules and restrictions listed below. For itineraries that are built out of different routings and restrictions, the most restrictive regulation applies. If you have questions regarding fare rules and restrictions please call our customer service team on 1(888) EXPEDIA (1-888-397-3342) / (+1-613-780-1386) from 24 hours a day, seven days a week.
When you purchase your ticket, you agree to these rules and restrictions.

1 Rules and restrictions

Etihad Airways
From: Toronto, ON (YYZ-Pearson Intl.)
To: Karachi, Pakistan (KHI-Jinnah Intl.)
Fare Basis Code: MLE6MCA9

V FARE BASIS BK FARE TRAVEL-TICKET AP MINMAX RTG
1 MLE6MCA9 M R 1075.00 ---- -/‡ SU/ 6M AT01
PASSENGER TYPE-ADT AUTO PRICE-YES
FROM-YTO TO-KHI CXR-EY TVL-04JUN12 RULE-CAGD IPRAI/101
FARE BASIS-MLE6MCA9 SPECIAL FARE DIS-E VENDOR-ATP
FARE TYPE-XEX RT-REGULAR EXCURSION
CAD 1075.00 5200 E07JUN11 D-INFINITY FC-MLE6MCA9 FN-
SYSTEM DATES - CREATED 03JUN11/0030 EXPIRES INFINITY

50.RULE APPLICATION AND OTHER CONDITIONS
NOTE - THE FOLLOWING TEXT IS INFORMATIONAL AND NOT
VALIDATED FOR AUTOPRICING.
EY PUBLISHED FARES FROM CANADA
APPLICATION
AREA
THESE FARES APPLY
FROM CANADA.
CLASS OF SERVICE
THESE FARES APPLY FOR FIRST/BUSINESS/ECONOMY CLASS
SERVICE.
TYPES OF TRANSPORTATION
THIS RULE GOVERNS ONE-WAY AND ROUND-TRIP FARES.
FARES GOVERNED BY THIS RULE CAN BE USED TO CREATE
ONE-WAY/ROUND-TRIP/CIRCLE-TRIP/OPEN-JAW JOURNEYS.
FULL AND SEQUENTIAL USE OF FLIGHT COUPONS-
THE TICKET /OR ELECTRONIC TICKET/ IS NOT VALID IF
THE FIRST COUPON HAS NOT BEEN USED AND WILL NOT
BE HONORED IF ALL THE COUPONS ARE NOT USED IN THE
SEQUENCE PROVIDED IN THE TICKET /OR ELECTRONIC
TICKET/.
CAPACITY LIMITATIONS
THE CARRIER SHALL LIMIT THE NUMBER OF PASSENGERS
CARRIED ON ANY ONE FLIGHT AT FARES GOVERNED BY
THIS RULE AND SUCH FARES WILL NOT NECESSARILY BE
AVAILABLE ON ALL FLIGHTS. THE NUMBER OF SEATS,
WHICH THE CARRIER SHALL MAKE AVAILABLE ON A GIVEN
FLIGHT, WILL BE DETERMINED BY THE CARRIERS BEST
JUDGEMENT.
OTHER CONDITIONS
INTERLINE BOOKING CLASS
CXR QF RBD S FOR ECONOMY. D FOR BUSINESS
CXR JQ RBD M FOR ECONOMY
CXR PG - M RBD
CXR TG - K RBD
CXR VN - T RBD
CXR MY - Q RBD
CXR PR - X RBD
CXR CX - V RBD
----
ALL FARES ARE SUBJECT TO CHANGE OR WITHDRAWAL
WITHOUT NOTICE.FARES ARE ONLY GUARANTEED IF
AUTO-PRICED AND TICKETED IN GDS ON THE SAME DAY.
01.ELIGIBILITY
NO ELIGIBILITY REQUIREMENTS APPLY.
02.DAY/TIME
IF THE FARE COMPONENT INCLUDES TRAVEL VIA NYC/CHI
THEN THAT TRAVEL MUST BE ON
ONE OR MORE OF THE FOLLOWING
ANY AA FLIGHT
ANY UA FLIGHT
ANY CO FLIGHT
ANY CX FLIGHT.
PERMITTED MON/WED/FRI/SUN DEPARTURE OF THE FIRST
INTERNATIONAL SECTOR.
OTHERWISE
PERMITTED 1201AM TO MIDNIGHT MON/TUE/WED/THU/FRI/SAT
OR SUN DEPARTURE OF THE FIRST INTERNATIONAL SECTOR.
03.SEASONALITY
PERMITTED 20JAN THROUGH 08JUN OR 10SEP THROUGH 07NOV
ON THE FIRST INTERNATIONAL SECTOR. SEASON IS BASED ON
DATE OF ORIGIN.
04.FLIGHT APPLICATION
THE FARE COMPONENT MUST NOT BE ON
ONE OR MORE OF THE FOLLOWING
CA FLIGHTS 1151 THROUGH 1200
CA FLIGHTS 3000 THROUGH 3999
CA FLIGHTS 4075 THROUGH 4098
CA FLIGHTS 4600 THROUGH 4990
CA FLIGHTS 5000 THROUGH 5999
CZ FLIGHTS 700 THROUGH 799
CZ FLIGHTS 7000 THROUGH 7999
9W FLIGHTS 4000 THROUGH 7999
HU FLIGHTS 8000 THROUGH 8999
SA FLIGHTS 7000 THROUGH 7157
SA FLIGHTS 7162 THROUGH 7999
QF FLIGHTS 200 THROUGH 399
QF FLIGHTS 2670 THROUGH 9999
CO FLIGHTS 3160 THROUGH 5499
CO FLIGHTS 6000 THROUGH 8634
CO FLIGHTS 8798 THROUGH 9999
AA FLIGHTS 5600 THROUGH 8399
UA FLIGHTS 1700 THROUGH 5199
UA FLIGHTS 5700 THROUGH 5799
UA FLIGHTS 8100 THROUGH 9999.
AND
THE FARE COMPONENT MUST BE ON
ONE OR MORE OF THE FOLLOWING
BA FLIGHTS 6200 THROUGH 6449
ANY IT FLIGHT OPERATED BY IT
ANY ET FLIGHT OPERATED BY ET
ANY IY FLIGHT OPERATED BY IY
ANY IC FLIGHT
ANY EY FLIGHT
ANY CA FLIGHT
ANY CZ FLIGHT
ANY 9W FLIGHT
ANY PG FLIGHT
ANY HU FLIGHT
ANY SA FLIGHT
ANY AI FLIGHT
ANY QF FLIGHT
ANY JQ FLIGHT
ANY CX FLIGHT
ANY MH FLIGHT
ANY PR FLIGHT
ANY TG FLIGHT
ANY VN FLIGHT
ANY CO FLIGHT
ANY AA FLIGHT
ANY UA FLIGHT.
05.ADVANCE RESERVATIONS/TICKETING
CONFIRMED RESERVATIONS ARE REQUIRED FOR ALL SECTORS.
WHEN RESERVATIONS ARE MADE AT LEAST 60 DAYS BEFORE
DEPARTURE, TICKETING MUST BE COMPLETED WITHIN 30 DAYS
AFTER RESERVATIONS ARE MADE.
OR - CONFIRMED RESERVATIONS ARE REQUIRED FOR ALL
SECTORS.
WHEN RESERVATIONS ARE MADE AT LEAST 30 DAYS BEFORE
DEPARTURE, TICKETING MUST BE COMPLETED WITHIN 7
DAYS AFTER RESERVATIONS ARE MADE.
OR - CONFIRMED RESERVATIONS ARE REQUIRED FOR ALL
SECTORS.
WHEN RESERVATIONS ARE MADE AT LEAST 15 DAYS BEFORE
DEPARTURE, TICKETING MUST BE COMPLETED WITHIN 5
DAYS AFTER RESERVATIONS ARE MADE.
OR - CONFIRMED RESERVATIONS ARE REQUIRED FOR ALL
SECTORS.
WHEN RESERVATIONS ARE MADE AT LEAST 7 DAYS BEFORE
DEPARTURE, TICKETING MUST BE COMPLETED WITHIN 72
HOURS AFTER RESERVATIONS ARE MADE.
OR - CONFIRMED RESERVATIONS ARE REQUIRED FOR ALL
SECTORS.
WHEN RESERVATIONS ARE MADE AT LEAST 3 DAYS BEFORE
DEPARTURE, TICKETING MUST BE COMPLETED WITHIN 24
HOURS AFTER RESERVATIONS ARE MADE.
OR - CONFIRMED RESERVATIONS ARE REQUIRED FOR ALL
SECTORS.
TICKETING MUST BE COMPLETED WITHIN 12 HOURS AFTER
RESERVATIONS ARE MADE.
06.MINIMUM STAY
TRAVEL FROM LAST STOPOVER MUST COMMENCE NO EARLIER
THAN 1201AM ON THE FIRST SUN AFTER DEPARTURE FROM FARE
ORIGIN.
07.MAXIMUM STAY
TRAVEL FROM LAST STOPOVER MUST COMMENCE NO LATER THAN
6 MONTHS AFTER DEPARTURE FROM FARE ORIGIN.
08.STOPOVERS
2 STOPOVERS PERMITTED ON THE PRICING UNIT
LIMITED TO 1 FREE AND 1 AT CAD 75.00.
NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
STOPOVER PERMITTED AT GUESTS OWN EXPENSE.
09.TRANSFERS
UNLIMITED TRANSFERS PERMITTED ON THE PRICING UNIT.
FARE BREAK SURFACE SECTORS NOT PERMITTED AND EMBEDDED
SURFACE SECTORS PERMITTED ON THE FARE COMPONENT.
NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
AS PER SPECIFIED PUBLISHED ROUTINGS.
10.COMBINATIONS

END-ON-END PERMITTED. VALIDATE ALL FARE COMPONENTS.
TRAVEL MUST BE VIA POINT OF COMBINATION.
ADD-ONS PERMITTED.
OPEN JAWS/ROUND TRIPS/CIRCLE TRIPS
FARES MAY BE COMBINED ON A HALF ROUND TRIP BASIS
-TO FORM SINGLE OR DOUBLE OPEN JAWS/ROUND TRIPS
-TO FORM CIRCLE TRIPS
A MAXIMUM OF TWO INTERNATIONAL FARE COMPONENTS
PERMITTED.
PROVIDED -
COMBINATIONS ARE WITH ANY FARE FOR CARRIER EY IN
ANY RULE AND TARIFF.
11.BLACKOUT DATES
NO BLACKOUT DATES APPLY.
12.SURCHARGES
ORIGINATING PAKISTAN -
MISCELLANEOUS/OTHER SURCHARGE OF USD 24.50 PER FARE
COMPONENT WILL BE ADDED TO THE APPLICABLE FARE PER
ADULT/CHILD/INFANT.
13.ACCOMPANIED TRAVEL
ACCOMPANIED TRAVEL NOT REQUIRED.
14.TRAVEL RESTRICTIONS
NO TRAVEL DATE RESTRICTIONS APPLY.
15.SALES RESTRICTIONS
TICKETS MUST BE ISSUED ON THE STOCK OF EY.
16.PENALTIES
CHANGES

ANY TIME
CHARGE CAD 100.00 FOR REISSUE/REVALIDATION.
NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
FIRST CHANGE FREE.
-----
CHANGE FEES MUST BE CODED AS XP IN THE TAX FIELD.

CANCELLATIONS

BEFORE DEPARTURE
CHARGE CAD 250.00 FOR CANCEL/REFUND.

AFTER DEPARTURE
CHARGE CAD 250.00 FOR CANCEL/REFUND.
NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
DEDUCT APPLICABLE ONE WAY FARE FOR THE JOURNEY
TRAVELED PLUS ABOVE CHARGE

CHARGE CAD 125.00 FOR NO-SHOW.
NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
CHANGES/ CANCELLATIONS MADE 08 HOURS PRIOR
DEPARTURE WILL BE CONSIDERED AS NO-SHOW.
--------------------------------------------------
NO SHOW CHARGE IS NOT APPLICABLE FOR INFANT
WITHOUT A SEAT.
-----------------------------------------------
17.HIP/MILEAGE EXCEPTIONS
THE HIGHER INTERMEDIATE POINT RULE DOES NOT APPLY FOR
STOPOVERS.
18.TICKET ENDORSEMENTS
THE ORIGINAL AND THE REISSUED TICKET MUST BE ANNOTATED
- VALID ON EY ONLY - AND - CONDITION APPLY - IN THE
ENDORSEMENT BOX.
NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
ALL TICKETS ISSUED UNDER THIS APPROVAL MUST
REFLECT THE TRAVEL VALIDITIY -NOT VALID AFTER-
IN THE NVA BOX
19.CHILDREN DISCOUNTS
CNN/ACCOMPANIED CHILD PSGR 2-11 - CHARGE 75 PERCENT OF
THE FARE.
TICKETING CODE - BASE FARE CODE PLUS CH AND
DISCOUNT PERCENT.
OR - INF/INFANT WITHOUT A SEAT PSGR UNDER 2 - CHARGE 10
PERCENT OF THE FARE.
TICKETING CODE - BASE FARE CODE PLUS IN AND
DISCOUNT PERCENT.
OR - INS/INFANT WITH A SEAT PSGR UNDER 2 - CHARGE 75
PERCENT OF THE FARE.
TICKETING CODE - BASE FARE CODE PLUS IN AND
DISCOUNT PERCENT.
OR - UNN/UNACCOMPANIED CHILD PSGR 5-11 - CHARGE 100
PERCENT OF THE FARE.
TICKETING CODE - BASE FARE CODE PLUS CH AND
DISCOUNT PERCENT.
20.TOUR CONDUCTOR DISCOUNTS
TUR/TOUR CONDUCTOR PSGR - NO DISCOUNT.
21.AGENT DISCOUNTS
AGT/AGENT PSGR - NO DISCOUNT.
NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING. ‡ AGENCY DISCOUNTS APPLY ON Y/J/F CLASS CARRIER
PUBLISHED FARES. CONTACT CARRIER FOR DETAILS.
22.ALL OTHER DISCOUNTS
NO DISCOUNTS FOR OTHERS.
23.MISCELLANEOUS PROVISIONS
THIS FARE MUST NOT BE USED TO CALCULATE A
DIFFERENTIAL.
25.FARE BY RULE
NOT APPLICABLE.
26.GROUPS
NO GROUP PROVISIONS APPLY.
27.TOURS
NO TOUR PROVISIONS APPLY.
28.VISIT ANOTHER COUNTRY
NO VISIT ANOTHER COUNTRY PROVISIONS APPLY.
29.DEPOSITS
NO DEPOSIT PROVISIONS APPLY.
31.VOLUNTARY CHANGES
ENTER RD*31 OR RD‡LINE NUM‡*31 FOR VOLUNTARY CHGS.
33.VOLUNTARY REFUNDS
NO VOLUNTARY REFUNDS DATA FOUND.
35.NEGOTIATED FARES
NOT APPLICABLE.
IC.INTERNATIONAL CONSTRUCTION
NOT A CONSTRUCTED FARE


--- On Wed, 6/29/11, [email protected] <[email protected]> wrote:


From: [email protected] <[email protected]>
Subject: Itinerary - Karachi, Pakistan - 4 Jun 2011 - (Itin# 137036220891)
To: [email protected]
Received: Wednesday, June 29, 2011, 1:29 PM


Note from Expedia.ca:
Payment ID: 260727225
Related Payment ID: 0
Date: 17/05/2011
Itinerary: 137036220891
Amount: C$1, 321.63
Action: Submitted
Form Of Payment: Visa
Expires: Jul 2011
Card Holder Name: Saqlain Syed
Processed By: Other
Purchase: Airline Fee
Transaction ID:
Authorization Code:
Extended Payment Details:
Card Holder Address: 81 Earlsdale Ave
Toronto, ON M6C1L2
Card Holder Phone: 1 (416) 7627224


This e-mail contains a copy of an Expedia.ca itinerary sent by Expedia.ca agent from Saqlain M Syed's account. For the most up-to-date information we recommend you view this itinerary online.

Karachi, Pakistan (Change name)


Click this link if you would like to create a similar itinerary.
Repeat this trip.

A valid passport is required for international travel. When children are traveling, additional documentation may also be necessary. It is your responsibility to meet entry requirements for the countries you are traveling to and connecting through.

Saved items
Flight: Toronto to Karachi
Traveler and cost summary
1 Adult C$962.00
Taxes & Fees C$359.63

Total C$1, 321.63

Flight tickets will be charged to your credit card by the airline. Separate charges will appear for each ticket purchased. All other parts of your trip (including booking fees and insurance) will be charged by Expedia.ca.

Flight summary


Traveling to Karachi
Sat 4 Jun 2011

Toronto (YYZ)
Depart 10:45 pm
Terminal 1 to Abu Dhabi (AUH)
Arrive 7:45 pm +1 day
Terminal 3
11, 127 km
(6, 914 mi)
Duration: 13hr 0mn
Etihad Airways
Flight: 140
Economy/Coach Class, Meal, 77W


Sun 5 Jun 2011
Abu Dhabi (AUH)
Depart 11:00 pm
Terminal 3 to Karachi (KHI)
Arrive 2:20 am +1 day
1, 292 km
(803 mi)
Duration: 2hr 20mn
Etihad Airways
Flight: 221
Economy/Coach Class, Meal, 77W


Total distance: 12, 419 km (7, 717 mi)
Total duration: 15hr 20mn (18hr 35mn with connections)

Traveling to Abu Dhabi
Wed 8 Jun 2011

Karachi (KHI)
Depart 5:50 am to Abu Dhabi (AUH)
Arrive 7:05 am
Terminal 1
1, 292 km
(803 mi)
Duration: 2hr 15mn
Etihad Airways
Flight: 222
Economy/Coach Class, Meal, AIRBUS INDUSTRIE A330-200


Total distance: 1, 292 km (803 mi)
Total duration: 2hr 15mn

Traveling to Toronto
Sat 12 Nov 2011

Abu Dhabi (AUH)
Depart 10:20 am
Terminal 3 to Toronto (YYZ)
Arrive 3:35 pm
Terminal 1
11, 127 km
(6, 914 mi)
Duration: 14hr 15mn
Etihad Airways
Flight: 141
Economy/Coach Class, Meal, 77W


Total distance: 11, 127 km (6, 914 mi)
Total duration: 14hr 15mn

Tip: You may be denied boarding unless you check-in for each flight at least 90 minutes prior to departure.
Travel documents

For travel outside Canada, most countries require a passport valid for at least six months beyond your return date. In addition, depending on your passport's country of issue and the country you are visiting, you may also need a visa and/or medical inoculations.
Entry to another country may be refused if all required travel documents are not complete. It is your responsibility to ensure that you have the appropriate travel documentation required by the countries you are travelling to and connecting through, and for re-entry back into Canada. When travelling with children, additional documentation may also be necessary. Please click here for up-to-date passport, visa and health information.
Note that living standards in other countries and the standards and conditions with respect to the provision of utilities, services and accommodation may differ from those found in Canada.
Please contact us with any questions you may have about travel documents and preparation, toll-free at 1(888) EXPEDIA (1-888-397-3342) / (+1-613-780-1386). Expedia.ca is here for you 24/7.


Airline rules & regulations

Ticket changes may incur penalties and/or increased fares.
Ticket must be purchased by 4 Jun 2011.
Tickets are nontransferable and name changes are not allowed.
Please read important information regarding airline liability limitations.
For residents of Québec, prices include a contribution to the Indemnity Fund of C$3.50 per C$1, 000 of travel services purchased.
Prices may not include baggage fees or other fees charged directly by the airline.

Other penalties may apply. See an overview of all the rules and restrictions applicable for this fare. View the complete penalty rules for changes and cancellations associated with this fare. Flight schedule and itinerary changes will be communicated via the Expedia.ca member’s email address, immediately upon being provided with the specific details from the airline. All flight departure and return times must be reconfirmed directly with the airlines at least 72 hours prior to departure via their toll-free number or by verifying your Flight Status.


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In accordance with the Ontario Travel Industry Act, 2002, this page contains detailed information on the names, addresses and registration numbers applicable to the providers of travel and ticket fulfillment services.

Ticket fulfillment services provided by Tour East Holidays (Canada) Inc., 15 Kern Road, Suite 9, Toronto, Ontario M3B 1S9. TICO Registration No.: 50015827